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07-07-2015

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Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

2017-03-02, 9:25 AM

Recently the touchscreen on my Lenovo Yoga 3 Pro stopped working. It is running Windows 10 and the most recent update it received was KB890830. I am getting an error code 10 for the I2C HID device ("A request for the HID descriptor failed"), but when I try to update it, I get a message saying it is already up to date. Disabling and re-enabling hasn't worked and I cannot find the driver on the lenovo website to do a fresh install. Any suggestions to solve this problem would be greatly appreciated.

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570 Posts

07-07-2014

PH

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Re: Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

2017-03-02, 19:25 PM

Hi smalley3,

Nice to have you back. 

I would recommend that you re-install the chipset drivers. You can also try un-install the HID device in question then restart the system, windows will automatically install the correct driver for it. If these steps does not resolve the issue, please get in touch Lenovo Warranty Support, if the system is still under warranty. You can do so by, clicking on the Contact Us link at the bottom of the page under Support. 

Cheers,

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4 Posts

07-07-2015

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Re: Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

2017-03-27, 4:29 AM

I tried re-installing the chipset drivers with no luck. I called Microsoft and they said something about Lenovo not updating the drivers for the 4th version of Windows 10. Microsoft said I needed to contact Lenovo and make sure my computer was compatible with Windows 10 before they would help. Of course, Lenovo won't help me because they said my computer is out of warranty (by a whopping 6 months). They also won't give me an option to extend the warranty.

 

I tried using my computer for this first time in a couple weeks and used the device manager to disable then re-enable the I2C HID device. Magically, the touchscreen worked for the rest of the session. Once I restarted the computer and installed updates, the touchscreen stopped working again and the disable/re-enable trick didn't fix the issue this time around.

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2 Posts

06-30-2016

KR

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Re: Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

2018-03-15, 1:33 AM

I have a same problem.

so,  Did you fix it????

 

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2 Posts

06-30-2016

KR

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Re: Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

2018-03-15, 1:34 AM

'Magically, the touchscreen worked for the rest of the session. Once I restarted the computer and installed updates, the touchscreen stopped working again and the disable/re-enable trick didn't fix the issue this time around.'  <- this also just same like my case.

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1 Posts

07-31-2018

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Re: Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

2018-07-31, 17:27 PM

I have the same problem with the same results.  Will Lenovo help with this issue?

HRI99

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07-07-2015

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Re: Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

2018-08-01, 4:11 AM

No. Lenovo is worthless with customer support if you are beyond your 1 year warranty, even if it is not a hardware issue. I think the problem is with when the battery gets low, the computer goes into power-saving mode and turns off the touchscreen. unfortunately it is doesn't turn back on when the battery is charged. There should always be an HID-Compliant Touchscreen driver when you go to device manager. When the touchscreen stops working the driver goes missing and it shows that the I2C HID device is not functioning. 

 

Basically, everytime I start my computer I go to device manager and disable then reenable the I2C HID device. Sometimes it works, sometimes it doesn't. When it works, I try to keep the computer charged, but it will still turn off randomly. So the touchscreen goes in and out, and its obviously a software malfunction and there is nothing that has been physically damaged in the computer, which is why it is so frustrating the Lenovo won't help resolve the issue.

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1 Posts

08-24-2018

PL

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Re: Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

2018-08-24, 5:50 AM

IT's all true. You are never know when touch pad comes back after low battery mode. Last time it started working after I turned off laptop by keeping off button over some (around 10) seconds and started again.

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1 Posts

12-12-2019

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  • Message 9 of 9

Re: Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

2019-12-12, 16:33 PM

OMG Ive been having this issue for over two years! 

My touchscreen has been NOT working more than working the lat two years, every rare moment it suddenly works. 

I started to notice it was after my battery went completely dead, it would work then stop again after a short time. once working I avoided shutting it down, going to sleep mode  or closing the lid because that is what would cause it to stop again. 

The "I2C HID Device" failing every time

 

Has there been ANY way to avoid this at all?  

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