cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
ajrs
Paper Tape
Posts: 3
Registered: ‎11-19-2018
Location: US
Views: 521
Message 1 of 4

Lenovo Yoga 3 Pro - Stuck in Lenovo back screen

Hi,

In the end of the day I turned off my Lenovo Yoga 3 Pro, everthing was working well, and a left it connected to the power supply. Half hour later I disconnected from the power plug.

The next day when turn it on it stays stopped in the starting black Lenovo Screen. The light from keyboard works, and I can turn it of/on thru the keyboard buttons, but nothing else works and the screen keeps always on the same black lenovo screen.

I have tried several solutions as follows:

   - Turn it off, and then turn it on. Even tried more than one time and always keep the same;

   - Turn it on on safe mode/BIOS (?) by pressing the small in button near the power button, but it turn on and keeps stucked in the same black lenovo screen;

   - Turn it off, and press the power button for more than 1 minute. After turn it on and was the same;

   - I left it and wait until all the battery was completly dead, then press the power button for long time, and after that connect it to power and turn it on. Nothing, just keeps the same.

Any ideas or suggestions?

Thanks in advance

Social Support Agent
Social Support Agent
Posts: 235
Registered: ‎08-01-2018
Location: PH
Views: 489
Message 2 of 4

Re: Lenovo Yoga 3 Pro - Stuck in Lenovo back screen

Hi ajrs,

 

Based on the information that you've provided it seems that the Yoga 3 Pro is having a hardware malfunction. You've already done all the necessary troubleshooting steps to fix the issue. The next step that I can recommend is to connect the laptop to an external monitor/TV to see if it will have a display. If yes, then the LCD Panel is causing the issue however, if both display is not working then this is more likely video issue and you need to replace the motherboard. 

 

Kindly update us how it goes.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

ajrs
Paper Tape
Posts: 3
Registered: ‎11-19-2018
Location: US
Views: 414
Message 3 of 4

Re: Lenovo Yoga 3 Pro - Stuck in Lenovo back screen

Problem SOLVED.

The problem was the SSD hard drive that just died.

First we have opened the computer, and before anything else we removed the SSD hard drive, and tried to start from usd drive. It worked perfectly.

Than we have tried to conect the hard drive thru external connector to other computer in order to try to recover it in case of just something like bad sector, but the SSD wasn´t even detected.

Now I have just instaled a new SSD, Windows, and everthing else and is working perfectly. 

Keeping fingers crossed to don´t have any other issue.

Thanks to all, specially to 

Retired Support Specialist
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 410
Message 4 of 4

Re: Lenovo Yoga 3 Pro - Stuck in Lenovo back screen

Awesome! Nice work, ajrs! Feel free to post in Lenovo Forums if you have other inquiries.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Check out current deals!


Shop current deals

Top Kudoed Authors