11-19-2018 05:42 AM - edited 11-19-2018 06:44 AM
In the end of the day I turned off my Lenovo Yoga 3 Pro, everthing was working well, and a left it connected to the power supply. Half hour later I disconnected from the power plug.
The next day when turn it on it stays stopped in the starting black Lenovo Screen. The light from keyboard works, and I can turn it of/on thru the keyboard buttons, but nothing else works and the screen keeps always on the same black lenovo screen.
I have tried several solutions as follows:
- Turn it off, and then turn it on. Even tried more than one time and always keep the same;
- Turn it on on safe mode/BIOS (?) by pressing the small in button near the power button, but it turn on and keeps stucked in the same black lenovo screen;
- Turn it off, and press the power button for more than 1 minute. After turn it on and was the same;
- I left it and wait until all the battery was completly dead, then press the power button for long time, and after that connect it to power and turn it on. Nothing, just keeps the same.
Any ideas or suggestions?
Thanks in advance
Solved! Go to Solution.
11-19-2018 02:24 PM
Based on the information that you've provided it seems that the Yoga 3 Pro is having a hardware malfunction. You've already done all the necessary troubleshooting steps to fix the issue. The next step that I can recommend is to connect the laptop to an external monitor/TV to see if it will have a display. If yes, then the LCD Panel is causing the issue however, if both display is not working then this is more likely video issue and you need to replace the motherboard.
Kindly update us how it goes.
12-27-2018 08:48 AM
The problem was the SSD hard drive that just died.
First we have opened the computer, and before anything else we removed the SSD hard drive, and tried to start from usd drive. It worked perfectly.
Than we have tried to conect the hard drive thru external connector to other computer in order to try to recover it in case of just something like bad sector, but the SSD wasn´t even detected.
Now I have just instaled a new SSD, Windows, and everthing else and is working perfectly.
Keeping fingers crossed to don´t have any other issue.
Thanks to all, specially to JanGab_Lenovo