11-08-2017 07:10 AM
The WiFi adapter is the Intel Dual Band wireless-ac 3160 and the drivers are from October 2017, the Device Manager is showing the network card as working without issues and nothing is reporting any problems, yet I am unable to simply turn the WiFi ON. The operating system is Windows 10 and I have tried the following:
- enabling the WiFi interface using the command prompt (says it is already enabled)
- trying older drivers for the Intel Dual Band wireless-ac 3160 (still will not turn ON)
- opening the laptop and disconnecting the two wires from the WiFi module, then reconnecting (still no difference)
- disabling and then re-enabling the Wireless in BIOS (no difference)
- loading default settings in BIOS (no difference)
- installing Windows 8.1 from scratch (same problem)
- re-installing Windows 10 (same problem)
- installed all of the Lenovo utilities and Companions I could find (still nothing)
- windows troubleshooting simply tells me to switch the WiFi ON using either a hardware switch (which does not exist on this notebook) or the software switch using the keyboard - I press the F7 for airplane mode and it says that it goes into that mode, then pressed again and it simply goes back to WiFi which is turned OFF and showing the red X
What is interesting is that when I booted TAILS from a USB drive the WiFi worked without issues, so this is obviously a software problem. Any suggestions?
12-11-2017 06:47 AM
Thanks for using the Lenovo forums.
That is a weird one, if reinstalling the OS doesn`t solve the problem, it should point to a hardware issue.
Try to download the Chipset drivers for the unit from the support page. See if this is able to help at all.
Make sure to reboot after an update on the unit.
If you are able to, see if you run an LSC scan, see if this is able to find anything for you:
1. Please click on the following link
2. Under the section ‘Download’ select the relevant Hyperlink dependant on whether your Lenovo is running Windows 7/8/8.1 32 bit or 64 bit.(Will work on Win10)
3. When prompted, select save and browse to a drive and directory in which to save the downloaded files.
4. Navigate to the folder where you saved the installation file, lscsetup_x86_26001.exe.
5. Double-click the installation file icon to start the installation.
6. Follow the onscreen instructions via the installation wizard that will install Lenovo Solution Centre on your system.
7. Once installed you will have a ‘Lenovo Solution Centre’ icon on your desktop please click to open this.
8. Once solution center is opened please select ‘Checkup’ then ‘Hardware Scan’ and ‘Full Scan’
9. This will take up to 20 minutes, see if this can find any errors.
Hope this helps, let us know how you get on.
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