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Fanfold Paper
Posts: 5
Registered: ‎11-21-2015
Location: moscow
Message 1 of 4 (580 Views)

Lenovo Yoga 500 14 Touch screen issue

Hi

 

I have bought Lenovo Yoga 500 14 i3 six months ago. Several months ago on the left side of the screen appeared ghost touches. This ghosts touches were exactly on one line of the screen, it is about 6 centimetres from right edge. I went to warranty center and they changed the screen. Two months has passed. And exactly in the same screen line touch screen stoped to work. If to put laptop in 360degree mode - everything works ok.

Here is the video:

https://www.youtube.com/watch?v=6xnz_L_11f8

Actually I am begining to want my money back.

Retired Support Specialist
Posts: 3,773
Registered: ‎12-24-2015
Location: IN
Message 2 of 4 (523 Views)

Re: Lenovo Yoga 500 14 Touch screen issue

Hi there, Alex -


Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Regarding the ghost punches/ghost touch, there were some isolated issues for that issue on some Yoga 700, in addition to that, there is also a fix for it. Please see this thread.


Can you try the following? 

 

  1. Under theDevice ManagerHuman Interface Devices, can you do a right click and disable on anything that says HID-compliant device (this is the driver that controls the touchscreen). 
  1. When finished, reboot the system and observe if you still get the same issue.

Update us how it goes.

 

 

 

Regards,

 

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Fanfold Paper
Posts: 5
Registered: ‎11-21-2015
Location: moscow
Message 3 of 4 (517 Views)

Re: Lenovo Yoga 500 14 Touch screen issue

In the list there are:

  1. HID-comliant consumer control device
  2. HID-comliant device
  3. HID-comliant touch screen
  4. HID-comliant vendor-defined device
  5. HID-comliant vendor-defined device
  6. HID-comliant wireless radio controls

 

Shall I disable all of them or just HID-comliant device (number 2)?

I have disabled all, rebooted. Now my touch screen is off, so what do I do next?

Retired Support Specialist
Posts: 3,773
Registered: ‎12-24-2015
Location: IN
Message 4 of 4 (462 Views)

Re: Lenovo Yoga 500 14 Touch screen issue

The above steps will only temporarily disable the Touchscreen functionality (to let you work in laptop mode without the ghost touches).

 

Ghost touches on the screen are most of the time caused by a faulty digitizer (this is the touch screen panel that enables touchscreen functionality) or the Touch panel module (LED panel w/ Touch).So I would suggest you to visit the nearest Lenovo service center and report your findings.

 

Also click here for better understanding.

 

Update us how it goes.

 

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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