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chaaon85
Fanfold Paper
Posts: 6
Registered: ‎04-28-2016
Location: DK
Views: 1,101
Message 1 of 5

Lenovo Yoga 500 - 14IBD : plugged BUT Not charging

Dear all, 

I have had a lenovo Yoga 500 - 14IBD for a couple of month. The computer just got uncharging problems since last week before that it has been working properly. 
I have been searching on lenovo community and also tried to fix as recommended option (https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-500-Charging-issue/m-p/3296416/highli...

I have also  tried to uninstall  Power Management Driver (Microsoft AC adapter and microsoft ACPI-compliant) and re-install new software that provide following link:
http://support.lenovo.com/dk/da/products/laptops-and-netbooks/ideapad-y-series-laptops/ideapad-y500-...
Unfortunately, it doesn't work. 

I really need help from you 

Best regards,
Abhichart


Sr Support Specialist
Posts: 8,910
Registered: ‎11-30-2015
Location: PH
Views: 1,046
Message 2 of 5

Re: Lenovo Yoga 500 - 14IBD : plugged BUT Not charging

Hi chaaon85 , 

 

Welcome to the Community Forums. 

 

With the steps you have already tried and likewise BIOS update it would eventually lead to battery integrity .

How was the battery using the Energy Manager?

How about on a generated report on the command prompt ?

 

How was the battery status indicator (page 28) while in the BIOS ?

Check on the warranty that you may avail for the recommended service and call in tech support.

 

Update us how things go. 

 

Regards



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benliverpool
What's DOS?
Posts: 2
Registered: ‎05-10-2016
Location: UK
Views: 986
Message 3 of 5

Re: Lenovo Yoga 500 - 14IBD : plugged BUT Not charging

does anyone know how to find the drivers for the power managment mines stuck on 78%

 

lenovo website saying there s no drivers at all

chaaon85
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Posts: 6
Registered: ‎04-28-2016
Location: DK
Views: 968
Message 4 of 5

Re: Lenovo Yoga 500 - 14IBD : plugged BUT Not charging

I have gotten the same problem. 
Firstly, the battery was stucked at 12 % and it hasn't increased over 12% while charged. Right now, it is stucked at 0%


pls help 

Sr Support Specialist
Posts: 8,910
Registered: ‎11-30-2015
Location: PH
Views: 955
Message 5 of 5

Re: Lenovo Yoga 500 - 14IBD : plugged BUT Not charging

Hi chaaon85 , 

 

Greetings. 

 

Since you have tried those recommended steps as mentioned , only thing to complely rule out possible hardware issue is launching full factory reset . This would however delete all applications and data from your pc and install a fresh out of the box image.

 

You may need to call in technical support for possible repair options specially if you have the same issue after the One Key Recovery restore. 

 

Update us as it goes. 

 

Regards



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