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Dorel96
Paper Tape
Posts: 1
Registered: ‎11-21-2016
Location: RO
Views: 281
Message 1 of 2

Lenovo Yoga 500-14IBD unresponsive touchscreenn on a certain portion of screen

Hello,all! About 7 months ago I have brought a Lenovoy Yoga 500-14IBD which has been working fine until now. Now I have an unrepsonsive portion of the screen. It is very wierd. I will illustrate with a screenshot:

yoga problem.png

As you can see, on the right side of the screen I draw some lines using touch screen which are interrupted on a very well delimieted portion. If I draw the line from left to right, when it enters that portion of the screen, it doesen't write anything, but it works normally when I get past that region and it continues to draw the line. To be more precise the touchscreen doesn't work in the given area:

yoga problem.png

I have calibrated my screen using windows 10 settings, but it didnt' help. The problem is there even on Ubuntu. I am guessing it is a hardware problem. Should I take my laptop to my warranty service or is it a different kind of problem?

 

Thank you in advance for your answers!

Community Moderator
Community Moderator
Posts: 4,286
Registered: ‎11-18-2012
Location: US
Views: 262
Message 2 of 2

Re: Lenovo Yoga 500-14IBD unresponsive touchscreenn on a certain portion of screen

Welcome to the Lenovo Community !

 

Sorry that you are having problems with your laptop.  From what you have described it would appear that a section of the touch screen has failed.  I would recommend that you contact Lenovo Support for additional warranty service.

 

Lenovo Support - Romania

40-742-726-843
Romanian
9:00 - 18:00 Monday - Friday


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