Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo Yoga Series Notebooks
All Forum Topics
Options

8 Posts

10-10-2015

UK

18 Signins

116 Page Views

  • Posts: 8
  • Registered: ‎10-10-2015
  • Location: UK
  • Views: 116
  • Message 1 of 4

Lenovo Yoga 500 15IBD mystery restarts (BSOD)

2015-10-28, 21:05 PM

Use Yoga 500 15IBD around 2 months. Bought with Windows 8.1, but same day ugraded to Windows 10 (never used with Windows 10).

Make clean install + drivers from Lenovo website.

Every week computer self restarts (2-3times per week).

 

Event viewer show:

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          28/10/2015 13:09:58
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (35184372088832),(2)
User:          SYSTEM
Computer:      Gabriele-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>3</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000200000000002</Keywords>
    <TimeCreated SystemTime="2015-10-28T13:09:58.407878400Z" />
    <EventRecordID>3616</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Gabriele-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
  </EventData>
</Event>

 

Pictures:

https://www.dropbox.com/s/qy4cz56iwovead4/Event%20viewer.jpg?dl=0

https://www.dropbox.com/s/z43a6lzo9b63u86/Screen.jpg?dl=0

Reply
Options

3 Posts

10-15-2015

Nottingham, England

6 Signins

73 Page Views

  • Posts: 3
  • Registered: ‎10-15-2015
  • Location: Nottingham, England
  • Views: 73
  • Message 2 of 4

Re: Lenovo Yoga 500 15IBD mystery restarts (BSOD)

2015-10-28, 23:23 PM

Is this while running idle or under load?

 

What surface is it being used on? (getting at ventilation)

 

Leaning towards heat, but could be power issues or something else.

 

Scape that, just noticed the dropbox links (its been one of those days) if memory serves bad_pool_caller is a processor 'misfire' Check in device manger that the processor is running correctly (ie flags 'device is working properly' this is stated in the devices properties (right click DM entry) )

 

if need be,uninstall, and have windows install them (this can be done in the right click menu of the device in DM selecting 'update driver software')

 

Normally if this doesn't fix the issue its very often software based, ie something installed is causing the issue, bad drivers probably the top contributors, but not exclusively. Posting the .dmp file (google is your friend) would almost certainly flag the culprit. 

Reply
Options

8 Posts

10-10-2015

UK

18 Signins

116 Page Views

  • Posts: 8
  • Registered: ‎10-10-2015
  • Location: UK
  • Views: 116
  • Message 3 of 4

Re: Lenovo Yoga 500 15IBD mystery restarts (BSOD)

2015-10-28, 23:32 PM
Last time restarted when kids watched move (Netflix).
Usually restarting when browse websites, watch YouTube.
Think there no problems with ventilation. Notebook always on table.
Today updated BIOS. Try wait couple days to ensure this update sorted problem or not.
Reply
Options

204 Posts

03-28-2015

United States of America

511 Signins

2955 Page Views

  • Posts: 204
  • Registered: ‎03-28-2015
  • Location: United States of America
  • Views: 2955
  • Message 4 of 4

Re: Lenovo Yoga 500 15IBD mystery restarts (BSOD)

2015-10-29, 0:50 AM

Probably not much help but I had very similar BSOD's ocasionally with my Y3P running 8.1.  I was never able to figure out the cause.  A clean restore didn't fix the issue.  When I installed Win10, the problem went away.  Even after restoring to 8.1 (with one touch, not windows restore), the issue remained solved.  With driver and bios issues resolved, I've since returned to win10 and haven't seen a BSOD in many months.  Don't know if that helps, but.....good luck!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms