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Nirerp
What's DOS?
Posts: 2
Registered: ‎06-07-2016
Location: IL
Views: 343
Message 1 of 4

Lenovo Yoga 500 Touch not working on specific area

Hey guys, I've been getting this error recently,

basicly, Touch screen is working "well" except for when I get to a specific 1 cm part of the screen for instance:

 

-------------------------------------------

|  working                        | not working |          |

|                                         |                        |          |

|                                         |                        |          |

|                                         |                        |          |

|                                         |                        |          |

|                                         |                        |          |

-------------------------------------------

 

thats how the touch screen works on my laptop. 

thanks in advance for anybody who can help me!

Sr Support Specialist
Posts: 8,344
Registered: ‎11-30-2015
Location: PH
Views: 313
Message 2 of 4

Re: Lenovo Yoga 500 Touch not working on specific area

Hi Nirerp , 

 

Welcome to the Community Forums.

 

Initially , you can try to uninstall human interface device in device manager relating to touch input and restart .

 

If same issue test the touch screen outside windows particular on the One key recovery screen. 

To access , shut down the pc and use the novo button (similar to item 8 page 74) to turn on . Using the touch screen , on the suspected location it should form ripples when touched as other parts would actually work for the options.

 

Localized area of affectation may not only be indicative of LCD damage (common on accidents like being hit on sides)  as it may be failure on the touch digitizer. For this issue if same on the One key recovery screen , best to contact technical support for repair recommendation as needed on both LCD and digitizer. 

 

Update us how things go. 

 

Regards



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Nirerp
What's DOS?
Posts: 2
Registered: ‎06-07-2016
Location: IL
Views: 305
Message 3 of 4

Re: Lenovo Yoga 500 Touch not working on specific area

Thanks for the quick reply,

unfortunatly, both methods suggested didnt work with the touch screen...

any other suggestions?

Sr Support Specialist
Posts: 8,344
Registered: ‎11-30-2015
Location: PH
Views: 299
Message 4 of 4

Re: Lenovo Yoga 500 Touch not working on specific area

Hi Nirerp , 

 

If the touch would not work even on the OKR page then probability of hardware issue are greater and you may need to proceed calling in technical support for the service.

 

Update us how it goes after calling in. 

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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