Showing results for 
Search instead for 
Do you mean 
Reply
Blue Screen Again
Posts: 1
Registered: ‎12-11-2016
Location: PH
Message 1 of 2 (482 Views)

Lenovo Yoga-500 battery is "plugged in, charging" but battery level stays the same

Hi!

My Yoga 500-15ISK Laptop seems to have a battery issue. For some time now, whenever I plug my laptop into the AC power, I get this message, e.g. "(% charge) available, (plugged in, charging)", however for some reason, the battery level actually stays the same even after a significant amount of time of being plugged in to the AC supply. Moreover, the battery icon initially shows the animated one which indicates charging is indeed in progress, then after a few moments, it will freeze on the estimated level.

Before this, my laptop's battery usually charges relatively quickly. Also, I have not turned on the Conservation Mode so it must charged up beyond 50-60% especially if I leave it plugged in overnight. This issue is really bewildering me right now.

 

Any comments or suggestions on how I can address this issue?
Thanks!

Other notes re my laptop:
It's been around 10 months since I've bought it and I have encountered this issue only a few days ago.
I have no other issues with it.

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Message 2 of 2 (439 Views)

Re: Lenovo Yoga-500 battery is "plugged in, charging" but battery level stays the same


jcdumalag wrote:

Hi!

My Yoga 500-15ISK Laptop seems to have a battery issue. For some time now, whenever I plug my laptop into the AC power, I get this message, e.g. "(% charge) available, (plugged in, charging)", however for some reason, the battery level actually stays the same even after a significant amount of time of being plugged in to the AC supply. Moreover, the battery icon initially shows the animated one which indicates charging is indeed in progress, then after a few moments, it will freeze on the estimated level.

Before this, my laptop's battery usually charges relatively quickly. Also, I have not turned on the Conservation Mode so it must charged up beyond 50-60% especially if I leave it plugged in overnight. This issue is really bewildering me right now.

 

Any comments or suggestions on how I can address this issue?
Thanks!

Other notes re my laptop:
It's been around 10 months since I've bought it and I have encountered this issue only a few days ago.
I have no other issues with it.


Hi jcdumalag,

 

It sounds to me that the charger may be faulty, If you contact Lenovo support they will be able to send you out a new charger and if it bturns out to not be that then the fault is reported and you will nbe able to get the unit repaired.

Top kudoed Authors