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hunky
Paper Tape
Posts: 1
Registered: ‎01-11-2016
Location: london
Views: 2,029
Message 1 of 2

Lenovo Yoga 500 keyboard and mousepad not working?

 

Hello,

 

I have a Lenova  YOGA 500 red laptop bought in september last year. Suddenly last night the keyboard on it stopped working as well as mousepad. Windows 10 is installed on it.

 

I couldn't get any work done, Can anyone advice me of the steps to take to restore the keyboard and mousepad. 

 

Much appreciated in advance.

 

Regards,

Sal.

Social Support Agent
Social Support Agent
Posts: 151
Registered: ‎12-28-2015
Location: PH
Views: 1,987
Message 2 of 2

Re: Lenovo Yoga 500 keyboard and mousepad not working?

Hi hunky,

 

Welcome to community forums.

 

Have you made any changes recently on your computer? Are all the buttons on the keyboard not working?

 

Here are the things that you can try.

• Press NOVO button, you'll see there 4 options (Normal Startup, BIOS Setup, Boot Menu, System Recovery)

• Try to use the Arrow Keys on the keyboard, check if it works.

• If the Arrow Keys works select System Recovery.

• Once you're there check if the touchpad scroll is still working.

 

If it is working outside OS, but it's not working inside OS. I recommend doing BIOS reset.

 Press NOVO button, go to BIOS setup

• Press F9 (Load optimal defaults), then F10 (Save changes and exit)

 

Check if everything is working. Hope this helps!

 

 

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