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Ferdyan
Paper Tape
Posts: 3
Registered: ‎01-08-2017
Location: ID
Views: 756
Message 1 of 6

Lenovo Yoga 500 lag / delay issues

everything is so laggy , when i right-click the desktop or try to open the chrome or open a folder , it delayed like 5-10s to open and sometimes it's not responding

 

my sister has bought this laptop for like 1 year , and she keep telling me that it always been lag since she buy it... 

can someone help me ?

 

 

sorry in advance for my english

 

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 707
Message 2 of 6

Re: Lenovo Yoga 500 lag / delay issues

Hi there, Ferdyan                    -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

If you open up your task manager, do you see any processes that are consuming high percentages of CPU?

Run virus scan with the latest virus definitions and check for no viruses or malware. 

 

Also, you could use the System Restore feature to get your computer back the time when it worked.

Click here to know how to speed up the computer.

 

Update us how it goes.

 

 

 

 

Regards,

 

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Ferdyan
Paper Tape
Posts: 3
Registered: ‎01-08-2017
Location: ID
Views: 692
Message 3 of 6

Re: Lenovo Yoga 500 lag / delay issues

the antivirus didnt detect any virus...

and i already done uninstalling unnecessary 

but it still lag as usual ... 

im expecting the anti-virus didnt detect the virus , so ill try to re-install the windows...

Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 686
Message 4 of 6

Re: Lenovo Yoga 500 lag / delay issues

Hi Ferdyan, 

Can you please try running Solution Center and doing a full hardware scan. This is so that we can eliminate any hardware issue. 

Here is the download link for Lenovo Solution Center, download the one for windows 8.1(64bit) then once installed update to the latest version. 
If there are any error message please post the part of test that failed. 

Hope to hear from you soon. 

Cheers, 

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Ferdyan
Paper Tape
Posts: 3
Registered: ‎01-08-2017
Location: ID
Views: 674
Message 5 of 6

Re: Lenovo Yoga 500 lag / delay issues

hi , 

thanks for the suggestion , i would like to try but i have tried to reinstall the windows but it didnt work , 

i ended up stuck at the start up , this popped-up

 

Personalized Settings

Setting up personalized settings for:

C:\Windows\SysWOW64\Rundll32.exe

C:\Windows\SysWOW64\mscories.dll

 

i cant open safe mode and the rest of the screen is black

i able to open task manager by CTRL ALT Del but i cant do anything ... and when i open a folder of one of the apps that are running , i saw the old program are still there and running like avast..... i believe the reinstall is failed 

do you have any ideas?

 

 

Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 672
Message 6 of 6

Re: Lenovo Yoga 500 lag / delay issues

Hi,

 

In this case I would recommend doing a factory reset using One Key Recovery. Just a warning this will delete everything on the computer, proceed at your own discretion. If you wish to proceed please follow these steps.

Once the done with the recovery, restart the system and set up windows. If you still notice performance issues, please do a hardware scan using Lenovo Solution Center to isolate the failing component. 

Cheers,

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

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