cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Aretikap
Punch Card
Posts: 9
Registered: ‎08-23-2016
Location: GR
Views: 7,560
Message 1 of 12

Lenovo Yoga 500- the display goes black while the power is on

The problem started after the installation of the latest update of windows 10. While working on the pc the screen goes suddenly black but the power is still on. The only way to light again the screen is to switch the power off by pressing the button for 10sec so as to open the windows again. The laptop (Yoga 500-15ISK Laptop (ideapad) is brand new, 10 days in use.

Also, the battery shows me a message "The adapter cannot support your computer fully and should be replaced as soon as possible". 

Does the laptop need replaced or are they any practical solutions that can be fixed by me? 

 

my laptop's specifications :

Processor: Inter(R) Core(TM) i5-6200 CPU @ 2.30GHz 2.40 GHz

RAM: 4.00GB 

System Type: 4-bit Operating System, x64-based processor

 

MattDN93
802.11n
Posts: 142
Registered: ‎02-13-2016
Location: Durban, ZA
Views: 7,570
Message 2 of 12

Re: Lenovo Yoga 500- the display goes black while the power is on

Hey Aretikap,

This is a known issue and has had extensive discussion here at these threads:

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-yoga-500-sudden-black-screen/td-p/3...

https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Flex-3-screen-turns-off-when-working-on...

We've suggested some potential fixes in the thread which may or may not help, unfortunately Lenovo Engineering knows about the problem but haven't released a fix yet.

About your AC adapter message, it's certainly just a bug, I've had it for the past few months since getting my Yoga 500 and the adapter has performed normally, charges my laptop fine without issue.
Aretikap
Punch Card
Posts: 9
Registered: ‎08-23-2016
Location: GR
Views: 7,519
Message 3 of 12

Re: Lenovo Yoga 500- the display goes black while the power is on

I reset my laptop to initial condition with onekey recovery app and the problem with the sudden black screen is not happening anymore and also the bug with the battery adapter is fixed. It seems like the anniversary update for Win10 created the problem. 

MattDN93
802.11n
Posts: 142
Registered: ‎02-13-2016
Location: Durban, ZA
Views: 7,393
Message 4 of 12

Re: Lenovo Yoga 500- the display goes black while the power is on

Hey Aretikap,

Be advised Lenovo have released an official fix for this problem. As per staff member Amy_Lenovo:

"In response to customer reports of displays or screens turning off on Lenovo systems while in use and running on battery power, Lenovo has released a solution via update to the Intel Management Engine Firmware, v.11.0.0.1176.
 
The Intel ME Firmware has been approved for the following models:
ideapad 300S-14ISK, ideapad 500S-14ISK
Lenovo Edge 2-1580
Lenovo Flex 3-1480, Flex 3-1580,
Yoga 500-14ISK, Yoga 500-15ISK
 
The Intel ME Firmware can be downloaded here: http://support.lenovo.com/us/en/downloads/ds105001
 
If the solution provided by Lenovo does not resolve the issue for you, other customers report that a workaround provided by customer MattDN93 also resolves the issue. More information about the workaround can be found here: https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Flex-3-screen-turns-off-when-working-on...
Aretikap
Punch Card
Posts: 9
Registered: ‎08-23-2016
Location: GR
Views: 7,386
Message 5 of 12

Re: Lenovo Yoga 500- the display goes black while the power is on

Thank you !! i just installed it! I hope this is the last time complaining about my lenovo !
Aretikap
Punch Card
Posts: 9
Registered: ‎08-23-2016
Location: GR
Views: 7,322
Message 6 of 12

Re: Lenovo Yoga 500- the display goes black while the power is on

hello ! 

 

I installed the driver and i also did the other solution but unfortunately, I still have the problem with the sudden black screen in my laptop, but now it only happens when my laptop is not charging. 

keilpl
Paper Tape
Posts: 2
Registered: ‎09-06-2016
Location: PL
Views: 7,297
Message 7 of 12

Re: Lenovo Yoga 500- the display goes black while the power is on

The driver didn't fix the issue in my Y500 either.

 

Shame. It's on warranty so i'll try to replace it and check whether it occurs in every Y500 model. If it happens again, I will definitely resign from any Lenovo products. 

MattDN93
802.11n
Posts: 142
Registered: ‎02-13-2016
Location: Durban, ZA
Views: 7,255
Message 8 of 12

Re: Lenovo Yoga 500- the display goes black while the power is on

Hi guys,

This is a pity to hear - I've had no issues for a few months now, I actually tried this before installing the driver and had no issues since then. Give this a try before you RMA:

https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Flex-3-screen-turns-off-when-working-on...
liminal
Paper Tape
Posts: 3
Registered: ‎12-11-2016
Location: US
Views: 6,528
Message 9 of 12

Re: Lenovo Yoga 500- the display goes black while the power is on

Any solution found?

 

Ive updated the firmware and bios but still have the same problems.

MattDN93
802.11n
Posts: 142
Registered: ‎02-13-2016
Location: Durban, ZA
Views: 6,518
Message 10 of 12

Re: Lenovo Yoga 500- the display goes black while the power is on

@drfranklin1 has found a workaround that may be successful: try his steps here:

https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Flex-3-screen-turns-off-when-working-on...

Check out current deals!


Shop current deals

Top Kudoed Authors