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escres
Paper Tape
Posts: 1
Registered: ‎06-04-2017
Location: ES
Views: 199
Message 1 of 2

Lenovo Yoga 510 14IKB shuts down instead of sleeping

Instead of sleeping when closing the lid, pressing the power button, sleeping after timeout or choosing sleep from the Windows menu the computer shuts down loosing all the open windows.

Pressing the power button initiates a normal start

It happens with updated software from Lenovo and after restoring to the manufacturer original status.

The computer has been send to Lenovo for repair, but still not working.

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 169
Message 2 of 2

Re: Lenovo Yoga 510 14IKB shuts down instead of sleeping

Hello Escres

Thanks for using the Lenovo forums.


If the unit has been sent for a repair previously, then I would recommend that you get back in touch with the support service, and request the unit to be sent for another repair.

Below is the link to the phone list where you can find these numbers

 



 

Hope this helps, let us know how you get on.


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