05-30-2017 01:10 PM - edited 05-30-2017 02:40 PM
I am trying to recover my laptop and re-install Windows 10 (from a usb stick) since One Key Recovery didn't work.
At first the process was very fast, progress near completion within like 3 hours, but it got stuck in the point where "the system is being installed".
It's been a total of 24 hours now since I have started.
Is this normal?
(I've attached a photo of the screen.)
What do I do next?
Please recommend me something I myself can do next, because I want to ensure I've perused all means before sending this device to repair if need be.
05-31-2017 08:39 AM
Thanks for using the Lenovo forums.
If there was an issue with OKR(One key Recovery) then that would already potentially indicate a problem.
Sounds like there might be an issue with either your partitions, or the recovery you are trying to use is corrupt perhaps.
Is this one you created yourself?
I would recommend, that you call your local Lenovo support line to see if you are able to request a recovery media from them. Below is the link to the phone list where you can find these numbers
If that does not work, then I would recommend getting back to the support for a possible service on the unit.
Hope this helps, let us know how you get on.
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
06-01-2017 01:44 AM
Hi Krakken, thank you.
Windows 10 updates were interrupted, so that's how my computer needed a boot (i.e. recovery). I am not sure if this is a problem with all Lenovo Yoga 510s, but lest I say that my previous laptop (of the same model) has been recently replaced with this new one after bumping into the same problem and getting damaged (its surface cracked) while on repair by the authorized service in my country. They accepted their mistake and replaced the damaged product with a new one...
The recovery process is still going on, it's stuck as of now
I asked the help of a technician and we will try bringing it back.
I have already downloaded Windows 10 from Lenovo's official support website, under the recovery section. So I am not sure if there is a problem with the files or with the USB I have used. We just don't know this yet.
Time will tell...
I will update this topic.
06-01-2017 01:45 AM - edited 06-01-2017 09:55 PM
Update: I have been told that the internet connection in my country is the problem. Namely our *speed* here don't seem to support Windows 10 updates to completion. Laptops as such my Yoga then get stuck when the process is interrupted.
The technician (who is also a friend of mine) told me that this (using a usb recovery media) was not the way to recover my laptop, hence why it didn't work... He said that instead I was supposed to make use of the One Key Recovery button in a way which I didn't try. I am not exactly tech-savvy, so I can't detail this process now.
Sorry, this wasn't maybe much helpful if you are going through the same problem, since mine had to be solved by a tech.
What I can recommend though is this:
Using a licensed (genuine) Windows 10 software comes with certain downsides, just like it is the case with copied software. In previous versions of Windows though (and on older laptops) I've never came across to such a problem... If you are going to invest in a new device with a licensed software, please make sure that your internet connection supports the requirements of it.
Basically, I won't be doing updates from now on.