12-17-2018 12:47 PM - edited 12-17-2018 12:50 PM
This has happened so far:
In short, my laptop fan was too loud so I sent it in for reparation and got it back but now it overheats and there is no way to enable the fan again. Does anyone know what I can do?
Is this usually how Lenovo fixes stuff? If yes then I will never buy from them again, that's for sure.
01-06-2019 11:26 PM - edited 01-06-2019 11:29 PM
Any news, Wello? I'm having a similar issue on my Yoga 910.
I had hardware problems and on-site warranty, so someone came and changed by main board, heat sink, and fans recently. I used it for a day during which, like you, the fans were dead silent even though the laptop was getting very hot (up to 94 C on the CPU). I ran into a different problem and someone fixed it by giving me another main board and a replacement SSD. It's been a few days since then, and things are still quiet and hot. I'm wondering what I should do.
01-07-2019 01:40 AM
My machine arrived the 2nd of Jan at the Lenovo Service Center and nothing else has been reported. Since the repair time can be 2 weeks I will have to wait to the 16th of Jan and then also wait for the shipment until I can check if it is fixed.
So if my fan is quiet and the laptop overheats upon the return I will try to escalate the issue and get a whole new laptop, because I don't have the time to send in my laptop again and again since I'm starting my Master's thesis this spring.
And if Lenovo won't budge I will have to contact the Swedish authority ARN (National Board for Consumer Disputes) which can help in these kind of disputes. Maybe you have a similar thing in the US?
I suggest you try to get a new one yourself, the least we can expect from a newly bought laptop is that the basic functionality works like it seems to do with other brands. I don't consider a laptop that BURNS ME when I'm holding it usable.