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Jacopo90
Fanfold Paper
Posts: 1
Registered: ‎12-27-2018
Location: IT
Views: 941
Message 1 of 5

Lenovo Yoga 530/ Active pen 1 - Problem!!

Hi,

3 weeks ago I bought the Lenovo yoga 530 in a store Model: 81EK00HGIX.

I have a serious problem with the pen (Lenovo Active pen 1) included in the package that is unusable!

I recorded a video of the problem: 

 

I tried to change the battery supplied with another, but the problem persists, even downloading all the drives provided in the Lenovo Vantage update did not change anything.
I hope that some of you can help me solve this problem.
Thank you

 

Social Support Agent
Social Support Agent
Posts: 297
Registered: ‎08-02-2018
Location: US
Views: 663
Message 2 of 5

Re: Lenovo Yoga 530/ Active pen 1 - Problem!!

Hello Jacopo90!

 

Welcome to the Community Forums.

 

We'd like to know if your Active Pen 1 is working now. If not, try to do the steps below. 

 

1. Turn it off
2. Remove the battery and the adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the adapter
5. Turn it back on as normal 

In addition, try to download and install the Chipset driver here, https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/YOGA-SERIES/YOGA-530-14IKB/81EK/81E...

 

Regards,

 

 



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sergios1
Paper Tape
Posts: 2
Registered: ‎02-04-2019
Location: GR
Views: 603
Message 3 of 5

Re: Lenovo Yoga 530/ Active pen 1 - Problem!!

please clarify how is the button "turned off" and what is the adapter which should be removed. thank you
BurakSoysal
Paper Tape
Posts: 1
Registered: ‎02-16-2019
Location: TR
Views: 514
Message 4 of 5

Re: Lenovo Yoga 530/ Active pen 1 - Problem!!

I have the exact same problem, too. Have you found a solution for it?

 

My model is Yoga 530-14ARR, model number is 81H9.

sergios1
Paper Tape
Posts: 2
Registered: ‎02-04-2019
Location: GR
Views: 323
Message 5 of 5

Re: Lenovo Yoga 530/ Active pen 1 - Problem!!

Yes. Actually, my pen had a problem. I changed it and everything is ok now.

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