11-20-2017 09:44 AM
I am having audio troubles with my Yoga 700-11ISK.
It began when I noticed one day that I was not getting any sound out of the speakers. I would hear a crackling sound emitted from the speakers sometimes when I scrolled with the touchpad or the touchscreen. I do seem to be able to get sound when plugging in headphones (but the sound quality isn't good and there is static interference sound).
Troubleshooting steps I have already taken: (Not listed in specific order, have retried many steps in different combinations)
As of today, the speaker popping/cracking sound is gone but I still am not able to get any sound.
Does anybody have any additional suggestions? It seems that every thread (or just about) that I have read on these types of issues is solved by applying one of the above methods- with the exception of one or two who are not having luck with anything either.
Is it possible I need to download a specific audio driver for the Realtek HD Audio?
I would greatly appreciate any suggestions! Thanks!
11-20-2017 01:53 PM
Hello. Have you tried the Recovery USB to recovery your OS to the state you got it? If you haven't, then try it, if that does not fix it, then that's a hardware problem, if you are still under warranty then send it back, or return it to the store you bought it.
Current System - Lenovo Y520. Say thanks with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
11-25-2017 03:34 AM
Hello, I have the same problem. One day, suddenly, my speakers simply emit a crackling sound.
I have tried everything you mention in your post.
In addition, I notice that if the mains power is disconnected and the volume turned down, then no noise appears.
However, if I plug the mains power in, then an intermittent popping occurs - even though the sound is turned down.
I also noticed that when I connect the Yoga 700 to a TV via an HDMI connection, the sound is fine and clear. Therefore I am not suspecting the audio chip (I assume there is one).
I, too, have tried everything except a recovery to the original state of the Yoga. I am reluctant to do this as I have read of others who have tried without any success.
All updates have been tried from BIOS to Audio drivers (both from Realtek and Lenovo. Even installed some older drivers with no success.
Can any experts from Lenovo help?
If I have to purchase a new laptop then I would be reluctant to purchase Lenovo again if Lenovo cannot assist.
11-25-2017 05:31 PM
Yes I have tried doing a factory reset.
Unfortunately, I did not purchase an extended warranty- The manufacturer's warranty ended just a few months ago.
Given that I replaced the speakers, and that sound works when connected through headphone jack and HDMI, bluetooth etc, a part of me still is unsure if it is a hardware issue or not.
I appreciate your post either way. thank you.
11-25-2017 10:54 PM
I tested the sound with bluetooth headphones this morning.
Audio is great through bluetooth.
Sound through the speakers and the audio jack is still useless.
11-26-2017 12:03 AM
I also ran the Hardware Diagnostics test this morning.
Everything came up good - including the Audio.
Then I ran some Operating System Tests - but not all.
All I tried came up good, except when I ran both of the following, when I received the error below.
For both the Audio Recording Diagnostics & Audio Playback Diagnostics
Error details - the same error for both the tests.
An error occurred while troubleshooting
A problem is preventing the troubleshooter from starting
Error Code: 0x8070057
So - Does this help at all?
Any ideas anyone?
05-10-2019 07:34 AM
I have the exact same problems with my daughters Yoga 700-11isk laptop - no sound out of the speakers only static. Same with headphone jack - static there too. Bluetooth speakers and headsets work just fine. Came on all of sudden speakers just stopped working.
With all the post on here in 2017 and 2018, I would hope that Lenova or someone on here as figured this out. I actually replaced the speakers just now with brand new ones and same failure mode - no sound only static. Yes I've done everything else that was listed in this post too with the exception of loading OS from USB.
Please help if you know the root cause.