09-03-2018 10:48 PM
After couple of years of work my laptop ended in a boot menu. I see both windows boot manager & hdd listed. None of those options works. It just returns me back to the same selection screen. Diagnostic splash shows BIOS and GPU as shadowed. In a BIOS I cannot see the version. (All the settings are default). I tried to play with BIOS settings enabling\disabling legacy support, changing boot order, now I am trying to reset the BIOS by drainiing the battery.
Yesterday my spouse was watching some movies and fell asleep while leaving laptop unplugged. After attaching power adapter it did not start up. However keyboard light worked. I did a hard reset and now I have the issue described above.
I did not update neither the bios nor drivers. SSD seems to be working. I have an assumption that automatic update of the OS could start but then I should see Windows Logo at least. Please help to resolve this.
Solved! Go to Solution.
09-04-2018 12:21 AM
09-04-2018 06:12 AM
Thank you for reaching our community forum!
Please try the steps below:
1. Access the BIOS page on the laptop, check the link https://lnv.gy/2PCRAwQ for instruction.
2. Press the Fn+F9 keys or the F9 key to load optimal defaults and choose yes.
3. Press the Fn+F10 keys or the F10 key to exit saving changes and choose yes. The laptop will reboot automatically and check the result.
If the problem persists, try performing a complete factory reset using the Lenovo OneKey Recovery tool https://lnv.gy/2PCRBRq . However, this process will erase everything on the hard drive, so please back it up. You may access the recovery tool using the NOVO button https://lnv.gy/2PCRDJ2 . Please update us back with the result.
09-04-2018 07:46 AM
It might be a succeeding update that's why it is not showing the BIOS version. You might want to compare and try other ways of accessing BIOS (here's how https://support.lenovo.com/il/en/solutions/ht500216) and check if it will show you the BIOS version. Let us know how it goes.
09-04-2018 07:50 AM
09-04-2018 07:56 AM - edited 09-04-2018 08:01 AM
Thank you for your reply.
I can enter BIOS. I am able to enter it via fn+f2 button, NOVO button, directly from a boot menu. The BIOS version looks weird to me. I believe it should be the same everywhere (in BIOS itself, Diagnostic Splash) and it should always show up. By some reason sometimes it is not displayed on any screen (Diagnostic Splash or BIOS Information page)
09-04-2018 10:30 PM
09-19-2018 05:01 PM - edited 09-19-2018 05:02 PM
I was able to resolve the issue.
It seems like there is an issue exists in when operating on a laptop from a battery.
My ssd controller was reset due to power issues when my laptop battery was low. For now I installed the other SSD. I hope I will fix my previous one with MPI Tools. However it seems that all data will be lost.
Try to keep you laptops operated with SSD connected to outlets and turn off hibernate option. Hope it helps