10-11-2018 03:11 PM
I have a strange problem with the keyboard of my Lenovo Yoga 700. Only the keys F2, 5, 6, the left CTRL and the two keys after 0 are not working. I have tried to deinstall the keyboard driver but didnt work. Any idea how to solve it?
10-11-2018 10:32 PM
Welcome to the Community Forums.
Have you tried using an external USB keyboard to check if you will have the same issue? If not, I would suggest to try it first to isolate the issue. Does it also happen when you use the on-screen keyboard? Let's try to reset the BIOS just follow the steps below.
- Access the BIOS (Guide here: https://support.lenovo.com/us/en/solutions/HT500216)
- Once you're in the BIOS press Fn+F9 to Load Setup Defaults
- Then press Fn+F10 to Save and Exit
- Observe if you will have the same issue.
Update us how it goes.
10-11-2018 11:25 PM
Thanks alot for your support. I have have tried your steps and it didnt work unfortunately. And I have noticed that the FN+F1-12 buttons are also not working...but FN+Space works for the back light on keyboard.
How do I proceed?
10-11-2018 11:53 PM
Does the same issue happen when using an external keyboard or on-screen keyboard? Let's isolate the issue further. Search online using the keyword "Keyboard Tester" and download the tool from the website with the same name. Let's check how the Keyboard Tester respond to the keys that are not working on your laptop when pressed.
10-12-2018 12:09 AM
I do not have an external keyboard. The onscreen keyboard is working fine. Keyboardtester.com confirms that the keys I mentioned plus a few more are not working. Does it help the diagnosis further?
10-12-2018 01:23 AM
Thanks for trying those steps. In this case, it would be best to contact our support here https://pcsupport.lenovo.com/us/en/supportphonelist for warranty claim, as the issue seems to be hardware related. They will provide you repair options in accordance to the warranty of your laptop.