02-26-2017 09:54 PM
My Lenovo solution center recently sent out a code saying my INTEL HD graphics were not up to date. After I updated it (to INTEL(R) Graphics 520) my touch screen stopped working. I looked to see if my HID complient touch screen setting was turned off after the update, but I found that it no longer in my HDI tab. How do I get this back?
02-28-2017 02:10 AM
Thanks for using the Lenovo forums.
Try to download the Video and Chipset drivers for the unit from the support page.
Hope this helps, let us know how you get on.
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02-28-2017 04:09 PM
I'm afraid the driver isn't avaliable for me to download from the lenovo support page. I had tried seaching it but didn't get any results. Is there anywhere else I could look?
03-01-2017 10:15 AM
Can you try going into the BIOS and load bios defaults. You can do this once inside the BIOS by pressing FN + F9. Then press FN + F10 to Save and Exit. If this does not work, please post the model number of the system so we can get you the right download link.
Hope to hear from you soon.
03-02-2017 01:30 PM - edited 03-02-2017 01:34 PM
I've reset the BIOS defaults but the HID C.T.S is still not in my devices. I personally cannot locate a model number because I threw my laptop's box out about 6 months ago without taking a photo of it first. I can senda private message of a any other product number? Will any of those help?
Edit: I just saw your message, thank you for helping met this far!
03-02-2017 01:52 PM
You can get the system's drivers from support.lenovo.com. Just type in the serial number of the system when asked. The next page will provide the system's information including the MTM/Model Number. The serial number of the system should be on a sticker on the bottom of the laptop.