09-24-2016 04:49 PM
The cursor / touchpad on my yoga 700 has stopped working. The cursor came and went for a couple days but starting this afternoon, has gone full time MIA. I have tried a bunch of stuff to try to get it to work, listed below. Called lenovo tech support and they wanted me to mail it in for troubleshooting but it is my work computer and I can't have it gone for who knows how long.
Anyone have any other ideas? Thank you very much
I have taken the following troubleshooting actions:
Restarted multiple times
Swapped between cpunters and tablet mode
Press f6 to enable/disable TouchPad
Updated Synaptics drivers and restart
Deleted driver and reinstalled and restarted
Tried the ctrl+alt+del trick to be cursor back
Tried using TouchPad at login screen, no joy.
All of these were unsuccessful. Please help!!!
09-24-2016 11:39 PM
1. You may want to do a factory reset as a last resort before sending in your machine to the Service Centre.
2. If problem persist after a factory reset, you may want to contact the nearest Authorized Lenovo Service Provider for further diagnostics and repair.
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12-21-2017 03:47 AM
Member ThangTNguyen give me the solution :
Hi Jinlab - Just run the laptop (for example play movies) to drain the battery COMPLETELY dead until the laptop shut off. Press the power on/off button to make sure the laptop could not turn on because battery drained... then plug in the charger to recharge, the keyboard should now work... It worked for me twice already..
This solution also worked for me
12-21-2017 06:42 AM
If that fails, and you're comfortable working inside of a computer, you could disassemble and look for the ribbon cable attaching the touchpad to the mobo. Disconnect and reconnect (following all the usual working-inside-of-your-computer precautions). If it's still in warranty, however, I'd just send it in. If that means picking up a refurb or hitting pawn shops for a second laptop, at least you'll always have a backup. I've always had two: the latest-greatest for a main, and a cheapie for a backup (which spends its unneeded days as the wife's computer).
12-21-2017 08:41 AM
The solution is ok,
Empty the battery, pressing on button to drain last energy and be sure that the battery is really really empty.
Then branch the adaptator and start just simply work.
In device Manager i have :
Standard PS/2 keyboard AND Device Keyboard PIH
Mouse Lenovo pointing Device AND Mouse HID
Device Keyboard PIH and Mouse HID are the new device that have appears.