04-28-2018 10:04 AM
Having continuing problems with the Yoga 710-11 that is now out of warranty. Techical support advises that I must seek service from a local vendor/service location and the machine can no longer be returned to a Lenovo Depot Repair Center. I have spoken to a local vendor who said he would be able to have it serviced by Lenovo.
Is that my only option for repair service at this time? Seems strange that I can not deal with the Lenovo Depot Repair Center as I have in the past with or with the warranty.
Not really the type of service I expected from a former IBM Company.
05-09-2018 08:04 AM
Thanks for using the Lenovo forums.
Unfortunately if the warranty ran out, and you have not renewed it beforehand, then you would have to go with what the support line suggested for you.
As if I know correctly, you get out of warranty repair for a certain fee, but I`m not 100% sure of this one.
I know that in the UK, you can get an out of warranty repair as long as the unit is not too old, and you can pay for a quote that will be put together by the engineers.
Hope this helps, let us know how you get on.
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
05-09-2018 08:39 AM
It seems that Lenovo will not accept the Yoga 710-11 Out of Warranty unit for repair even if provided by a local sales and repair vendor in my area. In view of the repair history of the unit which included a new screen and mother board I can not see any reason to invest further in this defective unit. I can only describe it as a "lemon" and of course will never buy any other Lenovo products in the future.