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9 Posts

12-31-2016

Argentina

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Lenovo Yoga 710-14 audio problem: no audio for 6 seconds

2017-01-16, 0:10 AM

This happened today: I was watching a TV show on my computer and the sound was ok.

I unplugged my headphones and the audio symbol in the taskbar had a cross.

It said "no audio output device is installed".

No audio would come out of the PC.

Apparently, the audio drivers were uninstalled, probably by some Windows 10 update. I downloaded the drivers from Lenovo's site and, when I installed them, the sound quality was awful and sound would take exactly 6 seconds after I hit play on Spotify or YouTube for the sound to actually come out, ie, I'd miss the first 6 seconds.

I called support and they uninstalled the drivers and proceeded to do what I had done before: download the drivers again and re-install them.

The audio quality improved but the 6 seconds with no audio remained and here I am now.

 

Since they couldn't find the solution and told me to to a factory reset. But I'm looking into an alternate solution before factory resetting the laptop.

 

Dows anyone have an idea of what could be wrong?

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8 Posts

01-15-2017

Israel

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Re: Lenovo Yoga 710-14 audio problem: no audio for 6 seconds

2017-01-16, 17:15 PM

read my comment in page 3 for solution:

https://forums.lenovo.com/t5/forums/v3_1/forumtopicpage/board-id/ll06_en/thread-id/47330/page/3

 

your suggestion to install alternative driver doesnt work properly with the dolby program.

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1 Posts

01-16-2017

Australia

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Re: Lenovo Yoga 710-14 audio problem: no audio for 6 seconds

2017-01-16, 0:42 AM

Since the 13th January 2017 my Yoga 710 is also showing 'no audio output device is installed'.

 

I have tried numerous ways to resolve the problem after searching for answers but none have worked. I was planning on contacting Lenovo customer support tonite to have a proffesional try to resolve the problem but it sounds like they wont be able to fix the issue.

 

From what I have read this issue has been caused by a windows 10 update. I have spent way too long trying to fix the issue to no avail. This should be resolved by either Microsoft, Lenovo or Intel (audio manufacturer).

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9 Posts

12-31-2016

Argentina

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Re: Lenovo Yoga 710-14 audio problem: no audio for 6 seconds

2017-01-16, 1:05 AM

I remember Windows update tried to install something on Friday, but only today did I restart the pc for the update to go through. It must be that then. 

Please, call Lenovo because they told me I was the only one experiencing this issue so far. 

Maybe if they receive several complaints, the solution will arrive faster. I hope it does.

 

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6 Posts

01-16-2017

United States of America

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Re: Lenovo Yoga 710-14 audio problem: no audio for 6 seconds

2017-01-16, 1:36 AM

Also having this issue after updating windows 10 last night. Have tried everything I could think of with installing and updating drivers and no luck. Very fustrating. 

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6 Posts

01-16-2017

United States of America

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Re: Lenovo Yoga 710-14 audio problem: no audio for 6 seconds

2017-01-16, 2:02 AM

Just got off the phone with lenovo support.They resolved the issue. They deleted the driver and installed one from the lenovo website. I attempted this myself and was unable to do it but the rep logged in and completed it in a few seconds. I would keep calling until someone who knows how to fix it does so. Goodluck, wish I could be more help.

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6 Posts

01-16-2017

United States of America

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Re: Lenovo Yoga 710-14 audio problem: no audio for 6 seconds

2017-01-16, 2:11 AM


Heres a screen grab of the drivers currently installed, so I would right click uninstall anything that you have that doesnt appear on mine and restart computer, then go to the lenovo driver website and install the driver you see in the second screen grab below.

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9 Posts

12-31-2016

Argentina

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Re: Lenovo Yoga 710-14 audio problem: no audio for 6 seconds

2017-01-16, 2:18 AM
Thanks, but I already did that twice and I still get the 6 seconds of silence :(
I'm gonna have to wait for another solution apparently.
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6 Posts

01-16-2017

United States of America

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Re: Lenovo Yoga 710-14 audio problem: no audio for 6 seconds

2017-01-16, 3:40 AM

It seems I do have that same issue but only on youtube. I've tried other sites like vimeo and facebook and there's no delay. Odd, hopefully they'll come up with a solution.

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8 Posts

12-08-2016

United States of America

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Re: Lenovo Yoga 710-14 audio problem: no audio for 6 seconds

2017-01-16, 5:28 AM

The same exact problem happen to me today also. Probably an update hit us both and corrupted our audio. My touch pad was corrupted by a prior update and required a bios reset. I need an answer also.

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8 Posts

12-08-2016

United States of America

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  • Message 10 of 21

Re: Lenovo Yoga 710-14 audio problem: no audio for 6 seconds

2017-01-16, 5:54 AM

I had the exact same proplem start today 1/15, when my audio was working fine most of the day and night.  Out of nowhere the speaker icon had a red X and new error "no audio devices install" was present.  It just happened out of nowhere for no reason.  I download the Realtex Audio HD driver for my Yoga 710 from the Lenovo support for my laptop, ran the install, rebooted, and I seem to be back to normal for the moment.

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