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Desney_K
Punch Card
Posts: 6
Registered: ‎07-31-2017
Location: SR
Views: 11,941
Message 1 of 16

Lenovo Yoga 710 (14") Pixelated Mouse Cursor Issue/Problem

Hi,

 

I have a problem with my mouse cursor. When it's loading the mouse cursor becomes pixelated like in the image below that I made.

 

When I uninstall the Intel HD Graphics 620 driver the mouse cursor acts normal. If I reinstall the driver the pixelated issue appears again.

 

I hop that this problem can be solved.

 

Thank you.

 

20503971_1649007698503840_918191127_n.jpg

 

 

Support Specialist
Posts: 180
Registered: ‎11-28-2016
Location: GB
Views: 11,869
Message 2 of 16

Re: Lenovo Yoga 710 (14") Pixelated Mouse Cursor Issue/Problem

Hello Desney_K

 

Thank you for using the lenovo forums

 

What i suggest is make sure the driver you are installing is up to date also go to the customization setting's for your unit and check if changing the cursor size helps atall.

 

 If these steps do not work or you would like more info on this issue you can call your local Lenovo support line. Below is the link to the phone list where you can find these numbers

Desney_K
Punch Card
Posts: 6
Registered: ‎07-31-2017
Location: SR
Views: 11,869
Message 3 of 16

Re: Lenovo Yoga 710 (14") Pixelated Mouse Cursor Issue/Problem

Thank you for replying,

 

Sadly your suggestion didn't help, but I saw a another topic (link) from danieldemetrio who has the same problem.

The problem was solved by changing the recommended scale (150%) to something else.

 

I hope that this can be fixed with a future update.

legas
Serial Port
Posts: 23
Registered: ‎07-11-2015
Location: Sweden
Views: 10,430
Message 4 of 16

Re: Lenovo Yoga 710 (14") Pixelated Mouse Cursor Issue/Problem

Thanks, I will try this solution and see if it works. It is such an annoying problem...
przemek1234pl
802.11n
Posts: 152
Registered: ‎11-28-2017
Location: PL
Views: 10,242
Message 5 of 16

Re: Lenovo Yoga 710 (14") Pixelated Mouse Cursor Issue/Problem

This bug is caused by Lenovo Utility! I have Lenovo Yoga 500 and I also had this problem. The solution was either reducing scaling to 125% or uninstalling Lenovo Utility (flight mode is not working then).
przemek1234pl
802.11n
Posts: 152
Registered: ‎11-28-2017
Location: PL
Views: 10,141
Message 6 of 16

Re: Lenovo Yoga 710 (14") Pixelated Mouse Cursor Issue/Problem

The other solution is also opening compatiblity options for utility.exe and setting there DPI scaling to "Application". That solves the problem when 150% scaling is used.
WJR
What's DOS?
Posts: 2
Registered: ‎12-12-2017
Location: US
Views: 9,986
Message 7 of 16

Re: Lenovo Yoga 710 (14") Pixelated Mouse Cursor Issue/Problem

I am also having the same issue! So annoying...

I saw przemek1234pl's solution and I'd like to try it out, but I can't find Lenovo Utility or Utility.exe on my system. Help?

przemek1234pl
802.11n
Posts: 152
Registered: ‎11-28-2017
Location: PL
Views: 9,952
Message 8 of 16

Re: Lenovo Yoga 710 (14") Pixelated Mouse Cursor Issue/Problem

If you don't need neither Caps Lock on-screen indicator nor Flight mode hotkey, you may just disable (I did it) Lenovo Utility. Press Ctrl + Alt + Delete, go to Task manager, open the Startup tab, find Lenovo Utility, select it and click Disable, then reboot your notebook. Now everything should be fine, but remember Caps Lock on-screen indicator will not show and Flight mode hotkey will not work (little airplane one the F7 key).

WJR
What's DOS?
Posts: 2
Registered: ‎12-12-2017
Location: US
Views: 9,923
Message 9 of 16

Re: Lenovo Yoga 710 (14") Pixelated Mouse Cursor Issue/Problem

Thanks! Will try...

Tlgozarslan
Fanfold Paper
Posts: 6
Registered: ‎01-26-2018
Location: TR
Views: 8,520
Message 10 of 16

Re: Lenovo Yoga 710 (14") Pixelated Mouse Cursor Issue/Problem

Thank you so much it worked for me Smiley Happy

 

przemek1234pl

The other solution is also opening compatiblity options for utility.exe and setting there DPI scaling to "Application". That solves the problem when 150% scaling is used.

 

 

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