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Kanck
What's DOS?
Posts: 1
Registered: ‎01-24-2017
Location: NO
Views: 2,271
Message 1 of 4

Lenovo Yoga 710-14IKB sound drivers missing.

Hey, my Yoga 710-14IKB is once again missing sound drivers after a windows update.

 

I've navigated to http://pcsupport.lenovo.com/no/en/products/laptops-and-netbooks/yoga-series/yoga-710-14ikb/downloads and located the latest audio driver for my laptop, which was released 20th of july in 2016.

 

I've then installed the driver that I downloaded, restarted the PC, and still no audio drivers. I mouseover the sound icon in the Windows 10 task bar, and it says "No Audio Output device is installed". I right click this icon, select "playback devices" where I am greeted by the message "No audio devices are installed". I right click the text and ensure that both disconnected and disabled devices are shown, of which there are none.

 

What do I do now?

 

Edit: I've performed the system update scan on the same page as the driver downloads, and the only two drivers that are recommended that I install are "Connect2" and "Camera driver for Chicony - 10".

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 2,253
Message 2 of 4

Re: Lenovo Yoga 710-14IKB sound drivers missing.

Hello Kanck

Thanks for using the Lenovo forums.

Try to download the WiFi and Chipset drivers for the unit from the support page.

Make sure to reboot the unit after any update.

 

Hope this helps, let us know how you get on.


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thedailynathan
What's DOS?
Posts: 1
Registered: ‎04-02-2017
Location: US
Views: 2,162
Message 3 of 4

Re: Lenovo Yoga 710-14IKB sound drivers missing.

Same issue as OP. There's just no RealTek/speakers audio device in the Device Manager at all.

 

I've tried a reinstall of all the chipset driveres, in addition to the audio drivers from the Lenovo site. No change at all, there are still no speakers detected.

RACEM3
Paper Tape
Posts: 1
Registered: ‎04-11-2017
Location: US
Views: 2,117
Message 4 of 4

Re: Lenovo Yoga 710-14IKB sound drivers missing.

BUMP!

YOGA 700-14ISK.

 

I have been having sound issues and hang ups because of the sound disappearing for months now! The first time I got the red X next to the speaker icon in the taskbar, I searched google and found to uninstall the driver and it would be reinstalled automatically upon restarting the machine. That actually worked, for one day, and then the sound disappeared again with the red X mark next to the speaker icon. Then I contacted tech support the next day. They took over the machine and performed the exact same procedure! They were convinced that it was fixed but the sound dissapeared the next day again.

 

I have tried to install the latest driver from the lenovo support page but I get an error that there was no device found. I should also add that right before the sound disappears, I get a massive hangup on the login screen where I have to do a hard reset everytime it happens or else it will sit on that screen till the battery goes flat.

 

Shame on me for buying a lenovo product! I have to waste my time dealing with these annoying problems that people with other brand notebooks DON'T HAVE.

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