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jwb1988
Paper Tape
Posts: 2
Registered: ‎10-05-2017
Location: US
Views: 166
Message 1 of 3

Lenovo Yoga 710-15IKB Touchpad Settings? Two-finger gestures?

After I had warranty repair service, my touchpad is not working normally.

The symtom is same with the below forums.

 

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-710-15IKB-Touchpad-Settings-Tw...

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Synaptics-Control-Panel-does-not-open-Leno...

 

But, the forum's solutions are not helpful to me.

 

Actually, all fuctions were working alright before I sent my laptop to the Lenovo repair center.

 

The touchpad gesture setting program, which is Synaptics Control Panel, is not openned, and my touchpad is indicated as PS/2 mouse port. 

Additionally, touchpad enable/disable key is not working (Fn + F6), and touchpad is alive when the laptop is in tablet mode. 

 

Would you help me to solve this problem, please?

 

Thanks

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 117
Message 2 of 3

Re: Lenovo Yoga 710-15IKB Touchpad Settings? Two-finger gestures?

Hello Jwb1988

Thanks for using the Lenovo forums.


I would recommend that you get back in touch with the Lenovo support line, as it seems that something was not repaired correctly, so it would be best to relay this information back to the repair team and inform them that this happened after the repair.

 

Hope this helps, let us know how you get on.


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jwb1988
Paper Tape
Posts: 2
Registered: ‎10-05-2017
Location: US
Views: 113
Message 3 of 3

Re: Lenovo Yoga 710-15IKB Touchpad Settings? Two-finger gestures?

I have talked with them.

Unfortunately, my warranty period is over, so they recommend me to take my laptop to Geek Squad at BestBuy..

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