02-24-2017 12:19 AM
I just purchased my laptop about a month ago and when in normal use starting from log in the screen starts to flicker constantly and the screen would also black out here and there.
When I boot it in safe mode everything runs fine and the screen doesn't flicker or black out so I'm guessing that it's a graphic driver issue and not a hardware?
I've updated everything in Windows 10.. the drivers are also all updated (Intel HD Graphic 620 and Nvidia Geforce 940MX). I've also tried uninstalling all the drivers and reinstalling them. I've disabled Problem Reports and Solution Control Panel Support & Windows Error Report Service from services in Task Manager.
I've tried everything you can think of but can't find a solution!!! Any suggestions and help is much appreciated!!
02-24-2017 11:00 AM - edited 02-24-2017 11:00 AM
Have you tried updating the BIOS. Also for the intel video card did you use the driver from www.intel.com? If not try downloading the driver from there.
02-24-2017 02:06 PM
To install the driver from Intel, first un-install the driver from device manager and make sure to delete the driver software for the card. You restart the system and check if the system only detects the video card as a Microsoft Basic Adapter, that is when you can install the driver for intel.
09-28-2017 01:46 AM