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Kstclair1269
Blue Screen Again
Posts: 6
Registered: ‎11-17-2018
Location: US
Views: 235
Message 1 of 9

Lenovo Yoga 710-15ikb camera not detected

For some reason I can't get my camera to work. I have clicked and done everything from the "learn more" button you see. I have googled and couldn't find anything that worked. My computer doesn't see the camera at all even in the device manager. I have done the privacy thing in settings, i have gone through lenovo vantage, and i have downloaded various different camera drivers from the lenovo website. I am a tech junkie and for once I am stumped. dm.pngcamera.jpg

Social Support Agent
Social Support Agent
Posts: 96
Registered: ‎08-01-2018
Location: US
Views: 181
Message 2 of 9

Re: Lenovo Yoga 710-15ikb camera not detected

Hi Kstclair1269!

 

Close the camera app and press F8 or Fn+F8 on the keyboard of your computer. Check if the drivers appear on the device manager. If the drivers are available, you can use the camera app. 

 

 



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Kstclair1269
Blue Screen Again
Posts: 6
Registered: ‎11-17-2018
Location: US
Views: 175
Message 3 of 9

Re: Lenovo Yoga 710-15ikb camera not detected

If you looked at the screen shots you will see that there are no drivers. No matter what drivers I do install it won’t show up. It seems to have happened when the bios updated in September
Social Support Agent
Social Support Agent
Posts: 190
Registered: ‎08-02-2018
Location: US
Views: 168
Message 4 of 9

Re: Lenovo Yoga 710-15ikb camera not detected

Hi Kstclair1269,

 

Thanks for getting back to us.

 

We've found a similar thread here in forums though the model of the laptop is different, but the issue is the same. You may try the steps provided by other users:https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/SOLVED-Built-in-Camera-not-working/td-p/3353327

 

Keep us posted on how it goes.

 

Regards!



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Kstclair1269
Blue Screen Again
Posts: 6
Registered: ‎11-17-2018
Location: US
Views: 165
Message 5 of 9

Re: Lenovo Yoga 710-15ikb camera not detected

This won’t work because if (as stated before) you look at the screen shot the computer does not recognize the camera, it doesn’t show anything. Not only this but that thread is outdated and Lenovo settings is no longer used.
Social Support Agent
Social Support Agent
Posts: 190
Registered: ‎08-02-2018
Location: US
Views: 161
Message 6 of 9

Re: Lenovo Yoga 710-15ikb camera not detected

We'd like to isolate the issue whether it is a software to hardware related problem. You may try different apps to identify whether it is a hardware problem. Different apps include Youcam, Skype, Line, Facebook messenger, etc. If you don't have the Lenovo Settings, you may use Lenovo Vantage and check the camera settings.

 

You may also check the privacy settings, you may follow the steps below:

For Windows 10

 

Open Settings -> Privacy -> Webcam. Slide on the webcam or configure to Let these apps use my webcam.

 

Could you send us another photo of the device manager with the Imaging devices expanded so we can take a closer look?

 

Regards!



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Kstclair1269
Blue Screen Again
Posts: 6
Registered: ‎11-17-2018
Location: US
Views: 145
Message 7 of 9

Re: Lenovo Yoga 710-15ikb camera not detected

Kstclair1269
Blue Screen Again
Posts: 6
Registered: ‎11-17-2018
Location: US
Views: 142
Message 8 of 9

Re: Lenovo Yoga 710-15ikb camera not detected

kcjenks
Paper Tape
Posts: 1
Registered: ‎11-28-2018
Location: US
Views: 97
Message 9 of 9

Re: Lenovo Yoga 710-15ikb camera not detected

Hey there, I have the exact same issue on my 710-15ikb. Have you had any luck on a solution? I have tried absolutely everything.

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