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07-23-2019

US

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Lenovo Yoga-710-15isk Camera/Video not working

2019-07-23, 21:59 PM

Lenovo Yoga710-15isk running windows 10, camera was operating(produced videos), then suddenly stopped.  Kaltura video utility was downloaded for a class assignment.  It operated fine, as well as the

windows camera.  Then suddenly stopped. 

 

Kaltura will give message that device cannot be found.  The widows 10 error says 0xA00F4291Videopreviewstartfailed.

 

I uninstalled/installed the camera device.  I downloaded latest driver for the camera manufacturer.

And lastly I did a RESET of Windows 10.  Now the Windows camera opens with a black screen and

Kaltura still says it can't find device.

 

In the device manager, should "Lenovo Easy Camera" appear in the imaging device. Mine does not.

It has an EPSON202$$$$$ some number.  I do have my Epson Artisan 820 drivers loaded on the system.  Beneath Camera in device manager, I have "Easy Camera". 

 

Should I have a device beneath "Imaging" in device manager, besides the Epson$$$$$

device?

 

Thank yuo,

Chris

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11172 Posts

11-30-2015

PH

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Re: Lenovo Yoga-710-15isk Camera/Video not working

2019-07-24, 15:57 PM

Hi clhoste,

 

Welcome to the Community Forums.

 

Try to shutdown the machine and use the Novo button (page 10 item 5) and choose BIOS set up. Press F9 to load default and F10 to save and exit.

 

I suggest that you check if privacy mode (Setting> Privacy> Camera) else to call technical support and inform them that you have already restore the factory image and still having the same issue.

 

I hope this helps answer your query.

Update us how it goes.

 

Regards

 



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