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08-14-2017

US

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Lenovo Yoga 710 (IdeaPad) dead

2017-08-14, 15:48 PM

I have a  Lenovo Yoga 710 (IdeaPad), a few weeks ago I was working on it, and suddenly (and with NO reason) it died, so I sent it to the Repair center 3 weeks ago because its NEW, and still in warranty. I've reviewed the repair status several times, but the last update was on July 31st, and it seems that the part needed to repair my machine is unavailable. I use my PC on a daily basis and it is really affecting my work/studies (I'm a PhD student)! Moreover I'm finishing my Fellowship in the US en returning back to Argentina by September 15th, so I really, REALLY, need your help! I've phoned several times to the Lenovo service center, but nobody gave me a helpful answer. What can I do to get my PC back before my flight date?

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2953 Posts

02-22-2017

GB

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Re: Lenovo Yoga 710 (IdeaPad) dead

2017-08-15, 13:22 PM

Hello Savyvrig

Thanks for using the Lenovo forums.


I would recommend that you get back in touch with them, and if it confirmed that the part is unavailable, then you request for your case to be escalated for an alternate resolution.

 

Hope this helps, let us know how you get on.


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