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Harleysargo
Paper Tape
Posts: 2
Registered: ‎05-27-2018
Location: US
Views: 351
Message 1 of 4

Lenovo Yoga 720 13IKBR - Active Pen

I just purchased this 2 in 1 with the Active Pen, and cannot get it to work with the drivers that Lenovo specifies, and I have also tried several different drivers from Wacom.  The Pen will pair with Bluetooth, but will not stay connected.  The batteries are all in correctly, but the pen will not stay connected or activate anything on screen.  Also, I am not able to get the touch screen to work either, so I am wondering if there is an issue with the digitizer, or that it may be missing drivers for the touchscreen and digitizer.  Does anyone have any ideas what could solve this issue?

Sr Support Specialist
Posts: 7,798
Registered: ‎11-30-2015
Location: PH
Views: 313
Message 2 of 4

Re: Lenovo Yoga 720 13IKBR - Active Pen

Hi Harleysargo,

 

Welcome to the Community Forums.

 

You can try to use the same pen on another compatible machine to isolate the pen itself but you can also be correct about how the digitizer is since touch screen is not working.

 

Use Lenovo vantage to scan for hardware and drivers needed by the machine.

 

Update us how it goes.

 

Regards



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Harleysargo
Paper Tape
Posts: 2
Registered: ‎05-27-2018
Location: US
Views: 308
Message 3 of 4

Re: Lenovo Yoga 720 13IKBR - Active Pen

Lenovo is replacing the whole computer. Touchscreen HW is not present per the configuration and it should be.
Sr Support Specialist
Posts: 7,798
Registered: ‎11-30-2015
Location: PH
Views: 300
Message 4 of 4

Re: Lenovo Yoga 720 13IKBR - Active Pen

Hi Harleysargo,

 

Greetings.

 

If you manage to clarify the hardware you have received from the expected configuration from your order, then you can have the pen tested soon as you have the right one.

 

Update us anytime you have the correct digitizer screen available.

 

Regards



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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