06-10-2019 02:56 PM
I've owned my Yoga 720 13 inch for about 1.5 years, so my warranty has expired, and recently I put my laptop in my backpack next to my charger, which I usually do, and the charger was up against one of my heavy textbooks. The charger was near the center of the laptop and the combined weight of the charger and textbook crushed part of my laptop in. It bowed in nearly 7 degrees, causing the power button on the side to break causing me to use the reset button. The laptop is still completely functional but it is heavily bent. I've tried putting a textbook on the opposite side of the laptop and leaving it overnight to no avail. My main question is: What can I do? I've looked on Lenovo's website and have found no way of contacting them without using the TechExperts service, which costs money. I may have never bought my laptop if I knew, after my warranty expired, I would never be able to contact Lenovo for support. I may just trade in my laptop and buy a new one (definitely not from Lenovo, I should have returned it after all the Yoga 720 fan incidents). I could go to a service provider near me, but I feel the laptop is already totaled and not worth the repair, even though it is still completely functional. Any feedback is helpful. Again, what should I do about my situation?
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06-10-2019 09:40 PM - edited 06-10-2019 09:40 PM
Wow, I am surprised that it still works with such a bend.
It looks like the upper case (see image below) is bent ,and it is basically the chassis that all the internal parts are mounted upon and contains the keyboard and trackpad as well.. It is possible that if you had the system disassembled completely, it might be possible to straighten it, but most likely you would be better off to plan on having it replaced with a new one like this one I found at Impact Computers for around $85.00 USD.
The base cover looks like it held up, but if not that can be obtained as well, such as this used one on Ebay. The LCD module is costly, so hopefully that can just be flattened back out.
A good computer tech could perform these tasks, which are well documented in the Hardware Maintenance Manual linked below
Lenovo YOGA 720-13IKB/Lenovo YOGA 720-15IKB Hardware Maintenance Manual
5CB0N67975 - Upper Case With Keyboard (Silver US)
Lenovo Yoga 720-13IKB Bottom Base Cover 5CB0N96329 Grade B
Lenovo LCD Back Cover Silver 5cb0n67827 80x6002jus
Best of luck,