11-25-2018 01:43 PM
So I have a Lenovo Yoga 720 that is about 2 months old which was originallly not charging when plugged in (it said it was plugged in and discharging) and it was associated with phantom taps/clicks of the touch screen all over the place. I resorted to replugging in the charger and restarting the machine to see if it would fix it and sure enough it fixed the phantom touch screen tap issue but the charging issue kind of remains. When it is plugged in the battery monitor in Windows 10 says that it is at 11 percent currently but then when I take the charger out the percentage jumps higher and says that it is at 13 percent. And the same thing happens over and over again as a repeated process. Any idea what could be the issue and what steps can be taken to fix this??
Solved! Go to Solution.
11-25-2018 09:48 PM
How long have you tried charging the laptop? Did you try to charge it while the laptop is turn off? Do you have a Lenovo Vantage installed on your laptop? If yes, try to open it and check the battery health status on that software.
11-26-2018 12:00 PM