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2 Posts

04-12-2019

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Lenovo Yoga 720 touch screen not working

2019-04-12, 2:50 AM

I'm having an issue with my laptop. Pen input is working fine. it lets me use the digitazer but when i use my fingers it doesn't work.

 

I need help fixing this issue because having a touch screen laptop that doesn't work is such a bummer.

 

Please help!

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2 Posts

03-16-2019

US

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Re: Lenovo Yoga 720 touch screen not working

2019-04-14, 22:03 PM

Hi. I've had this exact same issue since my Windows 10 OS updated a couple of months ago. There are lots of people having this same issue (touch screen not working, but pen working just fine), and several workarounds (uninstalling and reinstalling drivers; resetting the PC; going back to a previous recovery point; etc.). None of them worked for me. And Lenovo doesn't seem to reply to those blog threads, even when this is clearly affecting many Yoga 720 users. Lenovo Support told me that this might be a hardware issue, but it is not, since the laptop it was working perfectly before the upgrade, plus it is hard to explain why so many users are having the same hardware issue exactly at the same time...

 

It would be so nice if Lenovo could consider us worthy customers and let us know if we can expect a patch any time soon...

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2 Posts

04-12-2019

US

4 Signins

44 Page Views

  • Posts: 2
  • Registered: ‎04-12-2019
  • Location: US
  • Views: 44
  • Message 3 of 3

Re: Lenovo Yoga 720 touch screen not working

2019-12-01, 18:05 PM

I am updating this post and hopefully it helps consumers down the road.

 

Customer service from Lenovo is non existence. This issue has been happening for almost over 2 years now and they haven't acknowledge it or even try to work hard for a solution. I liked my laptop so much but i decided to sell it and purchase from another seller.

 

Save yourself from having to figure out stuff on your own and do not purchase products from Lenovo.

 

Shame on you Lenovo!

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