08-07-2019 02:04 AM
My wifi keeps disconnecting by itself. When I troubleshooted, I found out that the wifi adapter is disenabling by itself. This usually happens when I plug in my laptop to charge or when I remove my charger. And when I manually enable it (through settings), it causes my laptop to restart and heat up like crazy.
Please let me know how to solve this issue.
08-07-2019 05:54 AM
Welcome to the community
Sounds like a power setting.
Two things to try: In Device Manager, right-click on the WiFi adapter and select "properties." In the Power Management tab, make sure "Let Windows Turn Off this Device to Save Power" is unchecked.
Assuming you're running Win 10, go to Settings > System > Power and Sleep > Additional Power Settings > Change Plan Settings (of the active power plan) > Change Advanced Power Settings. Expand "Wireless Adapter Settings" and "Power Saving Mode" and set it to Maximum Performance both On Battery and Plugged In.
If you don't see the Wireless Adapter Settings, there's a registry setting you'll need to change if you're comfortable doing that.
Let us know
08-07-2019 05:20 PM
I bought this laptop yesterday and had the same problem out of the box. The WiFi disconnected every 1 to 2 minutes, which was really frustrating. I tried rolling back the driver as others suggested ,but that didn't work.
I did a factory reset and that worked. I've been connected all day without interruption.
08-08-2019 04:57 AM
1-855-253-6686, option 1
When I did the factory reset, I made sure to delete personal files too. If you do this, make sure to back up your files on another drive