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APK11
What's DOS?
Posts: 3
Registered: ‎08-07-2019
Location: US
Views: 273
Message 1 of 6

Lenovo Yoga 730-13, wifi adapter disconnecting

My wifi keeps disconnecting by itself. When I troubleshooted, I found out that the wifi adapter is disenabling by itself. This usually happens when I plug in my laptop to charge or when I remove my charger. And when I manually enable it (through settings), it causes my laptop to restart and heat up like crazy.

 

Please let me know how to solve this issue. 

 

Thanks.

 

Community Moderator
Community Moderator
Posts: 1,668
Registered: ‎12-13-2016
Location: US
Views: 251
Message 2 of 6

Re: Lenovo Yoga 730-13, wifi adapter disconnecting

Welcome to the community

 

Sounds like a power setting.

 

Two things to try: In Device Manager, right-click on the WiFi adapter and select "properties." In the Power Management tab, make sure "Let Windows Turn Off this Device to Save Power" is unchecked.

 

Assuming you're running Win 10, go to Settings > System > Power and Sleep > Additional Power Settings > Change Plan Settings (of the active power plan) > Change Advanced Power Settings.  Expand "Wireless Adapter Settings" and "Power Saving Mode" and set it to Maximum Performance both On Battery and Plugged In. 

 

If you don't see the Wireless Adapter Settings, there's a registry setting you'll need to change if you're comfortable doing that. 

 

Let us know

 

Doc


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
ge0n
What's DOS?
Posts: 2
Registered: ‎08-07-2019
Location: US
Views: 224
Message 3 of 6

Re: Lenovo Yoga 730-13, wifi adapter disconnecting

I bought this laptop yesterday and had the same problem out of the box. The WiFi disconnected every 1 to 2 minutes, which was really frustrating. I tried rolling back the driver as others suggested ,but that didn't work.

 

I did a factory reset and that worked. I've been connected all day without interruption.

APK11
What's DOS?
Posts: 3
Registered: ‎08-07-2019
Location: US
Views: 208
Message 4 of 6

Re: Lenovo Yoga 730-13, wifi adapter disconnecting

I tried this but it did not work...

APK11
What's DOS?
Posts: 3
Registered: ‎08-07-2019
Location: US
Views: 207
Message 5 of 6

Re: Lenovo Yoga 730-13, wifi adapter disconnecting

I will try this.

 

I want to email lenovo but i cant find their customer service email. Do you know it by any chance?

ge0n
What's DOS?
Posts: 2
Registered: ‎08-07-2019
Location: US
Views: 204
Message 6 of 6

Re: Lenovo Yoga 730-13, wifi adapter disconnecting

1-855-253-6686, option 1

 

When I did the factory reset, I made sure to delete personal files too. If you do this, make sure to back up your files on another drive 

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