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6 Posts

11-12-2019

United States of America

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  • Message 1 of 21

Lenovo Yoga 730 touchpad not working

2019-11-12, 7:54 AM

Hi,

 

After a windows 10 upgrade my touchpad has stopped responding. When I now go into device manager I do not see Synaptics Touchpad firmware under the Firmware section. 

 

I have tried pretty much everything (Windows reset, default BIOS settings, Lenovo Vantage) but nothing seems to be working. I have also tried finding the driver on lenovo website but there is no synaptic driver for yoga 730.

 

Any help will be greatly appreciated! 

 

Thanks in advance! 

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2 Posts

07-17-2019

United States of America

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  • Message 2 of 21

Re: Lenovo Yoga 730 touchpad not working

2019-11-12, 8:03 AM

Method 1: Install driver through file repository.

 

1.    Press Windows and R key together on your Keyboard.

2.    Type Devmgmt.msc and hit enter.

3.    Click on View and select Show hidden devices.

4.    The hidden devices will be visible now, expand the Universal Serial Bus controllers.

5.    Check if you have unknown device. If yes, uninstall it.

6.    Search for USB 2 keyboard driver. Right click on the driver listed. Click on Update.

7.    Select ‘Browse my computer for driver software’. Click on Browse.

8.    Select the driver from C:\Windows\system32\DriverStore\FileRepository.

9.    Select the appropriate driver and install it.

10.  Proceed with the onscreen instructions to install it.

 

Method 2: Update driver from Lenovo Vantage.

 

  1. In the search box on the taskbar, type Lenovo Vantage and then select Lenovo Vantage.

  2. Click on "Download and Install Lenovo Updates for Your Device

  3. Check for updates

    Not Working Troubleshooting Issues

     

     

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6 Posts

11-12-2019

United States of America

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  • Message 3 of 21

Re: Lenovo Yoga 730 touchpad not working

2019-11-12, 8:15 AM

I just tried Method 1. I selected "Show Hidden devices" and there are no unknown devices under Universal Serial Bus controllers.

 

Also, I do not have  USB 2 keyboard driver. 

 

As for method 2, I did try this approach but it did not work. 

 


Above image is what I get when I select show hidden devices. 

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36 Posts

07-11-2019

Ukraine

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  • Message 4 of 21

Re: Lenovo Yoga 730 touchpad not working

2019-11-12, 13:11 PM
Touchpad should be in "Human Interface Devices", like "HID compliant touch pad". Probably, that problematic device in the first screenshot could be your touch pad. Please, check it.

P.S.: Also make sure you haven't disabled touchpad via Fn+F6.
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6 Posts

11-12-2019

United States of America

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  • Message 5 of 21

Re: Lenovo Yoga 730 touchpad not working

2019-11-12, 16:19 PM

I tried Fn + F6 but it does not seem to be working. Previously I used to get an image that used to indicate if the trackpad is locked or unlocked but now I do not even get that image. My friend uses the same laptop as I do and the only difference that I could find in device manager is that he has "Synaptics Touchpad Firmware" under Firmware but for me, it looks like its been uninstalled.

 

I have been trying to find a link on lenovo where I can reinstall this driver but I am unable to find it.  

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1 Posts

03-30-2020

United States of America

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  • Message 6 of 21

Re:Lenovo Yoga 730 touchpad not working

2020-03-30, 7:00 AM

Hello! did you ever find a solution to this issue? I still have this exact problem with the same I2C HID device error and my touchpad not working

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1 Posts

04-21-2020

United States of America

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  • Message 7 of 21

Re:Lenovo Yoga 730 touchpad not working

2020-04-21, 18:24 PM

In Device Manger under Human Interface Devices look for "I2C HID Device" and see if one of them isn't working properly 
if that is the case try to disable and enable it.

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1 Posts

04-22-2020

Germany

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  • Message 8 of 21

Re:Lenovo Yoga 730 touchpad not working

2020-04-22, 7:50 AM

Hey guys,

same problem here.

I have an yoga 720 - 13ikb (80x6) for which a installed the current bios update via Vantage.

Directly after the restart did the touchpad not respond anymore and I couldn´t find it in the Device Mangager. 

I tried all above proposed solutions without luck and even did a complete system reset.

IC3 HID Device ist working properly according to the system.

Another curious thing, inside the system recovery does it work like normal, as soon as I switch back to normal boot section it stops again.

Any ideas what I can do?

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1 Posts

05-14-2020

Puerto Rico

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  • Message 9 of 21

Re:Lenovo Yoga 730 touchpad not working

2020-05-14, 17:07 PM

Hi everyone

 

I have this same problem with my touchpad, it just doesn't work

Is there any solution?

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3 Posts

07-03-2020

United States of America

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  • Message 10 of 21

Re:Lenovo Yoga 730 touchpad not working

2021-01-03, 22:56 PM

I looked under Human Interface Devices and found "HID-compliant touchpad". But it's coming up as hidden and is unresponsive. I'm not sure how to fix the problem. Do you have any suggestions? Thank you!

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