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01-27-2020

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Lenovo Yoga 900 - No longer recognizing headphones

2020-01-27, 15:05 PM

I've had the laptop for 3.5 years and have intermttently had issues with the headphone jack, but all resolved after restarting the laptop. Approximately 2 days ago, the laptop stopped recognizing anything plugged into the headphone jack. I have tried multiple pairs of headphones that are confirmed to work on other devices. The laptop was turned on from sleep mode and the headphone jack had been working immediately prior. The laptop does not recognize the headphone jack and sound continues to come from the speakers. The only thing I can think may have changed is that I updated the BIOS version.

 

I have tried reinstalling the BIOS version and updating the RealTek Audio drivers. Unfortunately, I do not have a system restore point saved from before I updated the BIOS. I have attempted to update drivers through the online Lenovo diagnostics, but the driver updates will not install and the hardware scan will not run. I can't think of anything else to try, does anyone else have any suggestions?

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733 Posts

08-02-2018

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Re: Lenovo Yoga 900 - No longer recognizing headphones

2020-01-28, 12:11 PM

Hi ,

 

Welcome to the Community Forums.

 

Try checking if the headphone is set as default device if not, click on it and set it as the default playback device, try to play a sample sound and observe.

 

If still doesn't work, uninstall and reinstall the audio driver. 

1. Open Device Manager.
2.Under Device Manager, look for Sound and Gaming Controllers.
3.Your Audio Device, named Conexant or Realtek, should be there.
4. Right-click the audio device and select Uninstall.
5. When a popup shows asking to delete the driver software, be sure to check the Delete the driver software for this device check box.
6. Restart the system
7. Go to our Support Website and download the updated audio driver.

 

Let us know how it goes.

Auxen

 



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