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RosanSharma
Paper Tape
Posts: 1
Registered: ‎04-24-2017
Location: IN
Views: 414
Message 1 of 2

Lenovo Yoga 900 Series, Power Button issues-Pathetic support from Lenovo

Hi

 

We have purchased a Lenovo Yoga Laptop on 20.01.17. From 10th of April onwards , there is some issues with Laptop Power Button .We are not able to switch it on using power Button. We had a talk with call center executives, Senior Executives & service Head of Kolkata, but still there is no proper update. We are still in Dark .They are not able to provide any proper information about parts availability.Ticket Ref No. is 7007963157.As the Laptop is very high valued  & purchased on the month of Jan.

We are in regular touch of Service Head since last week & he is still not able to provide proper info about the parts availability .NOw he says he is sending an engineer to inspect.THis is not at all acceptable.

 

 Any suggestions Would be helpful.

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 328
Message 2 of 2

Re: Lenovo Yoga 900 Series, Power Button issues-Pathetic support from Lenovo

Hello RosanSharma

Thanks for using the Lenovo forums.


I would recommend that you get in touch with the support line and have them escalate and investigate the repair to see if parts are end of life, as from what I know, there are some parts for the Yoga 900 that are not available anymore for repairs, such as the display.

 

Hope this helps, let us know how you get on.


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