09-13-2018 04:52 AM
I have a 900-13ISK2 Laptop (ideapad) - Type 80UE Yoga laptop bought less than a year ago. It has three year onsite warranty. Since the time I bought it, the screen goes periodically berserk with ghost touches. All my open windows start getting toggled by themselves, random windows open, while some others I am working on get closed; its maddening. Complained to tech; they did some research and replaced the entire LED screen; basically one half of the laptop. Same problem. Multiple engineers have visited me and sat and did all sorts of engineering; no results. In desperation, I even went online and handed over remote access to the online tech support; same result. Now I use the Yoga after disabling touchscreen through device manager; which kind of defeats the entire prupose of buying a Yoga. They know its a defective piece and a hardware issue; but refuse to replace. What should I do! I am at my wit's end!
09-13-2018 08:58 AM
Welcome to the Community Forums.
I would still suggest calling back the tech support team and informed them of the ongoing issue. They definitely would be able to check on the repair history and likewise you may be able to inform them of your request on how to best resolve the issue. Ask for a supervisor if needed and just openly communicate your options.
Update us how it goes.