cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
LJSpec
Paper Tape
Posts: 2
Registered: ‎05-04-2018
Location: US
Views: 637
Message 1 of 3

Lenovo Yoga 900 trackpad stopped working

After a Window's update, my trackpad stopped working. After searches online for how to fix the issue, I noticed that the trackpad was completely unistalled from my computer (vs. just being disabled). I went to the Lenovo website and re-downloaded the driver, which fixed the issue..... for a few weeks. Now my trackpad stopped working again (randomly mid use...I had not restarted my computer or anything), with no further windows updates occuring. I looked and it is once again, unistalled. I tried to download the driver again, but it didn't fix the issue this time. How do I get my trackpad back installed and working?

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 565
Message 2 of 3

Re: Lenovo Yoga 900 trackpad stopped working

Hello LJSpec

Thanks for using the Lenovo forums.


If the driver refuses to get it to work, it`s possible that we may be facing a hardware issue.

I would recommend that you perforf a factory reset, if the issue persists after this, then it would confirm if this is a hardware issue.

Note: Please back up all your data as running this reset will delete any data on your machine

1. Turn the machine off and press the recovery button which is located usually next to the power button. On a desktop machine you will need to power the machine back on and keep tapping the F2 key.
2. Use the arrow keys and press enter on system recovery. ( Desktop users can skip this)
3. Select “restore from the initial backup” and then “Next”.
4. Click “start” and accept the warning messages.
Length of time can vary depending on the speed of the machine.


 If these steps do not work I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers

 

Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.




Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
LJSpec
Paper Tape
Posts: 2
Registered: ‎05-04-2018
Location: US
Views: 537
Message 3 of 3

Re: Lenovo Yoga 900 trackpad stopped working

After another Windows update, the trackpad mouse just started working again. It definitely does not seem to be a hardware issue and it seems the problem is "solved."

Check out current deals!


Shop current deals

Top Kudoed Authors