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adis1
Paper Tape
Posts: 3
Registered: ‎02-23-2017
Location: BA
Views: 1,487
Message 1 of 12

Lenovo Yoga 910-13IKB Killing WiFi router

Hello, Recently my CEO had bought a Lenovo Yoga 910-13IKB. It came with win10 preinstalled. I had worked on it for about 10 minutes and than the problem showed up: our local WiFi network dissapeared. I immediatelly took my laptop and searched for WiFi networks but no there was no my SSID at all. Then I had restarted WiFi router and network showed Up, but as soon Yoga connected, same again no network. I googled for solution and I did uninstall EMC and Lenovo Utility but that did not resolved the problem. Then I had tried to uninstall all drivers and than download and install them again but still the problem is there. Wherever Yoga connects WiFi dies. I found that some routers recognize something like DDos attack and so I dissabled that option on routers but again problem is there. Please can u give me solution to this problem because my CEO thinks that I am not capable of doing my Job (IT technician/Network administrator). Best wishes Adis
Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 1,416
Message 2 of 12

Re: Lenovo Yoga 910-13IKB Killing WiFi router

Hi adis1,  

Just like to ask if you already checked if there was any update for the router. I have read a lot of post about the same issue for other devices from other sites  and router firmware updates mostly fixes the issue. I would also recommend getting in touch with the router manufacturer.

Hope to hear from you soon. 

Cheers, 

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Guru
Posts: 938
Registered: ‎12-13-2016
Location: US
Views: 1,411
Message 3 of 12

Re: Lenovo Yoga 910-13IKB Killing WiFi router

I'd also check your Windows system error log for any WLAN error messages. But, being an IT guy, you've probably already thought of that. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
adis1
Paper Tape
Posts: 3
Registered: ‎02-23-2017
Location: BA
Views: 1,359
Message 4 of 12

Re: Lenovo Yoga 910-13IKB Killing WiFi router

I did everything I had found on google but nothing helped. On the end I had to buy 4 new WiFi routers and configure them and place them on locations where my CEO connects on WiFi. But all 4 routers i had replaced was working for a year or so. So I decided to place them on other locations and they work seamlessly. So please Lenovo do something after all these Yoga devices are not cheap at all.

Pa1k
Ctrl-Alt-Del
Posts: 11
Registered: ‎07-22-2017
Location: US
Views: 1,126
Message 5 of 12

Re: Lenovo Yoga 910-13IKB Killing WiFi router

I have the same problem ever since I got this Lenovo yoga 910. I have a Tp-link router which has been working flawlessly with all my other devices till date. Only when I connect my yoga 910, within few mins, the whole router is jammed and restarting the router is the only solution to fix it.

 

I am really pissed off with this laptop, after paying a fortune. Till date there has been no single solution found on internet. I tried updating every possible driver and network/power settings on the laptop. I believe this  Qualcomm wifi adaptor ( Atheros QCA61x4a) is a **bleep**ty piece of hardware which lenovo is shipping  with this laptop and fooling the buyers.

Guru
Posts: 938
Registered: ‎12-13-2016
Location: US
Views: 1,122
Message 6 of 12

Re: Lenovo Yoga 910-13IKB Killing WiFi router

If you have a dual-band router, try settling separate SSIDs for each band. Use Lenovo Companion to get latest drivers as Win 10 grabs an old one. Mine works once I did the 2 SSID thing. Connection became much less flaky after driver update. So, try the Lenovo Companion or website for drivers. If that doesn't work, do the separate ID thing. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
elfarto
Serial Port
Posts: 19
Registered: ‎12-02-2016
Location: AR
Views: 1,086
Message 7 of 12

Re: Lenovo Yoga 910-13IKB Killing WiFi router

Are you by chance running DD-WRT on your router ? I've experiencing the same issue with the Qualcomm Wifi card on my 710 15IKB and resolved it by downgrading the DDWRT firmware version on my TPLink router

Pa1k
Ctrl-Alt-Del
Posts: 11
Registered: ‎07-22-2017
Location: US
Views: 1,038
Message 8 of 12

Re: Lenovo Yoga 910-13IKB Killing WiFi router

I am just using the firmware, that came built-in with my TPLINK router. Here are the details of the versions:

Firmware Version:
3.16.9 Build 150310 Rel.55295n
Hardware Version:
WR841N v10 00000000
goodgravy
Blue Screen Again
Posts: 2
Registered: ‎12-14-2017
Location: US
Views: 741
Message 9 of 12

Re: Lenovo Yoga 910-13IKB Killing WiFi router

Has anyone found a solution to this yet? My Lenovo Yoga 710 is killing my home WIFI every time it's on for a few minutes. At first I thought it was Comcast. After many lengthy conversations and purchasing a new router (!) I figured out it was the Lenovo 710 that was the problem. I removed the background app "Discovery.exe" as suggested on another forum. That seemed to work for a day but then the WIFI problem came back. I chatted with Lenovo support. They could not help and directed me to use Lenovo PAID support. I refuse to pay for a problem that shipped with my $1000 laptop. I installed Lenovo Companion and updated everything to the latest. The only solution is to keep restarting the router and wait for it to happen again. Which is not really a solution. The WIFI disconnect has interrupted company meetings, lost saved orders, interrupted downloads... At this point it's urgent that I get a fix soon -- because the laptop is unusable if it keeps killing my internet connection. Needless to say, if I can't get a fix, I'll be replacing the Lenovo, never buying another Lenovo, and leaving one star reviews on every website. Because it's really that bad. Any help please?
Guru
Posts: 938
Registered: ‎12-13-2016
Location: US
Views: 727
Message 10 of 12

Re: Lenovo Yoga 910-13IKB Killing WiFi router

My solve was a combination of the following:

 

Installed latest drivers from Lenovo website.

Found and uninstalled the Qualcomm WLAN Installer program

Fixed all the WLAN errors that were showing up in the Event Viewer (I had a lot, all bad permissions on registry keys)

Separated my dual band router so that each band had a different SSID. I only log on to the 5Ghz band on 910.

 

The router will still need a reboot for some reason once a week or two, but that - to me - is fairly normal. It no longer locks up, completely. 

 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
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