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09-01-2018

GE

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Lenovo Yoga 910 - 4k touchscreen does not work

2018-11-03, 8:44 AM

Hello dear friends,

 

I have a problem with my device that I can not solve in any way. My touchscreen just stopped working! I tried all the solutions that were on the internet but unfortunately none of them worked. 

 

Laptop - Lenovo Yoga 910, 4k touchscreen display. Bios is uptodate, windows is uptodate! I installed all lenovo updates through Lenovo Vintage.

 

Solutions I tried:

1. Removed, updated HID touchscreen driver. It is not identified as touchscreen but I assume the one with warning is the driver. See the attached Photo.

2. Restart, shut down, hard shut down my laptop.

3. I even reinstalled my windows to windows 10 pro. 

4. For the final frontier - purchased  automatic driver update, installing software

5. Ran lenovo diagnostics - no problems identified 

 

None of them work! Problem persists!

 

 

I have 64 bit windows 10 pro. 16 GB ram, 1TB SSD (dont know, maybe this info is important). I have no clue how to solve this.

 

FYI - I dont know why, but also my lenovo stopped reading USB 2.0 Flash drives and USB connected phones. It only works on USB 3.0 Flash drives. I tried flash drives that I am sure that work (tested on multiple devices). I can use USB 2.0 drives only through a USB C dongle. Maybe these 2 problems are somehow connected.

 

 

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184 Posts

08-01-2018

PH

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Re: Lenovo Yoga 910 - 4k touchscreen does not work

2018-11-03, 15:20 PM

Welcome to the Community Forums!

 

Sorry for the trouble. We appreciate that you tried some steps to resolve this. We would like to ask if you also tried update the Display driver, BIOS and Chipset driver of your laptop? You could find those in our site: https://support.lenovo.com/us/en/?Source=social_eservices&Medium=LITHIUM&Term=eServices_&Content=20181103_20181103152031&linkId=59122010

 

 

Moderator comment: Link expanded.



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7 Posts

09-01-2018

GE

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Re: Lenovo Yoga 910 - 4k touchscreen does not work

2018-11-03, 17:54 PM

Hello, thank you for reply.

 

I did update all those drivers. I checked bios version and it is the final one (same as on Lenovo website).

 

Restarted computer - but this does not solve my problem. 

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156 Posts

08-02-2018

US

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Re: Lenovo Yoga 910 - 4k touchscreen does not work

2018-11-03, 19:47 PM

Is Windows 10 Pro the default operating system on your machine? If not, is everything working fine on its original operating system? You may also isolate the touchscreen problem if hardware related by testing it on the Advanced Options menu. Go to Start > Press and hold the shift key > Click Restart > Choose any option and exit from the Advanced Options menu using the touchscreen. If it's working, then the problem is the software / driver.



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7 Posts

09-01-2018

GE

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Re: Lenovo Yoga 910 - 4k touchscreen does not work

2018-11-04, 12:08 PM
Hello Bobby, thank you for your reply.

Windows 10 home is the default of my computer. Problem started on the default system, hoped installing a pro version would help.

The test you offered - Sift pressing while restart - unfortunately touchscreen does not respond in that menu as well. Does that mean its a hardware problem?
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2 Posts

01-10-2018

US

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Re: Lenovo Yoga 910 - 4k touchscreen does not work

2019-01-18, 18:17 PM

Hello, was you able to solve this issues? I am facing exactly the same issues as you have mentioned earlier. Please advise.

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7 Posts

09-01-2018

GE

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Re: Lenovo Yoga 910 - 4k touchscreen does not work

2019-03-28, 6:50 AM

Hello,

 

I am sorry I did not write this earlier. Unfortunately the most probable cause of my problems is the fact that motherboard has some problems. I took it to the technitian and he said that its not software related as I have allready done everything that could be done with software.

 

The funny thing is that the problems started to appear after guarantee time passed and to me it looks like a very well planned obsolecense :D 

 

 

 

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7 Posts

09-01-2018

GE

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Re: Lenovo Yoga 910 - 4k touchscreen does not work

2019-04-21, 18:47 PM

Is there a chance that these problems are BIOS related? I mean may it be caused by bios ssettings? 

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7 Posts

09-01-2018

GE

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  • Message 9 of 9

Re: Lenovo Yoga 910 - 4k touchscreen does not work

2019-04-26, 13:53 PM

Hell!!! 

 

This problem was bugging me so much that I took it to an exceptional technician just to understand why did this happen (also my lenovo yoga just died completely! It is a brick now).

 

He identified the problem - the "controller" on motherboard is dead! seems like this is the reason of all the burden (touch, usb then sound and finally death)!

 

I cant buy this part seperately, so I have to buy new motherboard (which will be stupid from me, because I can buy new laptop for that price).

 

Thank you lenovo for evaporating my 1600$.

 

I am writing this from my archaic HP which works fine after all these years.

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