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iamtaylor
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Posts: 14
Registered: ‎12-26-2013
Location: ZA
Views: 378
Message 1 of 2

Lenovo Yoga 910 Qualcomm Issues + Creative Cloud Argument??

Well I am so sorry to say I am back in this forum. After having continuous firmware issues with my Lenovo ThinkPad Twist (s230u) that were never resolved by Lenovo, I learned no lessons and bought a second Lenovo when that one was stolen a month ago. 

 

Got the full specs on the Yoga 910, 16GB RAM, i7, the whole shebang. Out of the box, everything was glorious. Super fast, so sleek, everything except getting used to that pesky shift key...

 

And then the issues started coming. Google chrome was freezing everything for 2-3 seconds every half hour or so. OK, even though I am a Chrome lover, I'll stop using that. Then Mozilla didn't work either. OK, I'll just be a (**grimace**) Edge user. Then the internet stopped working entirely. Maybe getting 30kbps and then 0, and then 80kbps, and then 0. I reset the whole laptop thinking it must have been a third party software issue.  Then I started reading and found all these issues with the Qualcomm adapter. I did all the things you are supposed to do, update drivers, tried to update BIOS (said I already had most recent), uninstalled everything, and to no avail. Right now I basically have a $1700 slower-than-dial-up web browser. 

 

Yesterday, after resetting and reinstalling updates, it finally seemed like things were working. I was getting at least a few Mbps and was able to install my usual programs (Firefox, Google Sync) without issue. Then I installed Creative Cloud (just Photoshop and Acrobat) which I use extensively for work. AAAANNND the internet stopped. Like completely. I haven't found anyone else with these CC issues online, but it's the only explanation I can come up with. When I tried to uninstall CC, it wouldn't. Tried to manually wipe it, didn't work. And so last night I reset the whole laptop once again and now I am back to having a very slow mozilla browser on a laptop I can't even use to do my job. I am typing this on a 3 year old $500 Acer that is 10x as fast, so you can imagine my frustration. 

 

I would honestly just return it, except I am living in South Africa for the next 6 months so that is not an option. Also, there is no Lenovo warranty depot in Cape Town, the closest one is on the other side of the country in Johannesburg. 

 

TL;DR Yoga grinded to a halt after working fine for a couple weeks...looking for solutions to Qualcomm adapter issues or anyone else having problems after installing Adobe Creative Cloud

 

So there is my story...does anyone have any insight into the Creative Cloud issues? Should I just buy an external wifi adapter and stop using the Qualcomm altogether? Will this even fix things?

 

Lenovo is there anything I can do to get this fixed? If I fly to Johannesburg will you fix it there??? PLEASE HELP!

 

UPDATE: I have also adjusted all the power settings according to various posts, which seems to help intermittently, but I am still getting long periods of 0kbps. Also, after reinstalling without CC, this is still happening. Starting to feel a wave of depression coming on...

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 346
Message 2 of 2

Re: Lenovo Yoga 910 Qualcomm Issues + Creative Cloud Argument??

Hello Iamtaylor

Thanks for using the Lenovo forums.


When this happens with the unit, does it also happen with your tablet/phone/and/or other laptops at all?

Do they experience any difficulty with internet connections?

 

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.


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