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TheSteelRat
Blue Screen Again
Posts: 6
Location: UA
Views: 1,481
Message 1 of 12

Lenovo Yoga 910 Touch Screen not working

Hi.

 

Touch screen on my device is working from time to time. Mostly not working at all. It stops working after suspend/reboot. I can't understand what makes it work again. Sometimes you suspend/reboot again and it starts working, sometimes its not.

 

The reason of this is I2C HID Device with status "This device cannot start. (Code 10) A request for the HID descriptor failed." which is shown in Device Manager. When it doesn't have yellow warning icon - touch is working.

 

What I tried:

 

  1. Windows Troubleshooter. It reinstalls driver. Doesn't help.
  2. Remove driver in Device Manager. Doesn't help. It restores automatically.
  3. Disable/Enable device. No luck.
  4. Install latest Lenovo updates (including BIOS, V.2JCN36WW) via Lenovo Companion. No luck.
  5. Install Windows updates. No luck. BTW, Creators update installed.
  6. Suspend/Restart. Helps in very rare cases around 1 of 10.
joinnides
Paper Tape
Posts: 2
Location: US
Views: 1,428
Message 2 of 12

Re: Lenovo Yoga 910 Touch Screen not working

I had this same problem, and tried the same troubleshooting solutions with no luck.  Even after a factory reset, and reinstalling windows, the touch screen problem persisted.  I uninstalled and reinstalled the I2C HID device that corresponds with the touch screen, which also did not work.

 

Finally, I performed a "hard" shut down (held the power button until the computer shut down).  With the computer off, I configured it in tablet mode (with the screen folded back over the keyboard), then turned it back on.  The touch screen worked!

 

I asummed this has to do with the BIOS looking for touch screen inputs before other inputs if the computer starts up in this mode.  In any case, it worked, so worth a shot.

 

Good luck!

TheSteelRat
Blue Screen Again
Posts: 6
Location: UA
Views: 1,401
Message 3 of 12

Re: Lenovo Yoga 910 Touch Screen not working

Yep, looks like it helps. But:

1. This should be fixed. Hard off is not even "good" solution, it's awful.

2. Sometimes touch is working only in tablet mode after power on.

 

Anyway, thank you. It's better than nothing. 

joinnides
Paper Tape
Posts: 2
Location: US
Views: 1,390
Message 4 of 12

Re: Lenovo Yoga 910 Touch Screen not working

Agreed! Hopefully they'll remedy this in the next generation.  I'm glad it provided a short-term fix, even if not ideal.

 

Cheers

stingrae
What's DOS?
Posts: 4
Location: AU
Views: 1,160
Message 5 of 12

Re: Lenovo Yoga 910 Touch Screen not working

I've got the exact same issue here and it is really frustrating. When will Lenovo or Microsoft put out a fix for this? 

stingrae
What's DOS?
Posts: 4
Location: AU
Views: 1,160
Message 6 of 12

Re: Lenovo Yoga 910 Touch Screen not working

Same thing for me too, but I can't just do a reboot everytime I need to switch from one mode to the other. Unless Lenovo/Microsoft come out with a solution sooon, I'll be forced to look for a new permanent solution.

Ogami_Itto
Fanfold Paper
Posts: 4
Location: ES
Views: 940
Message 7 of 12

Re: Lenovo Yoga 910 Touch Screen not working

Bought a Lenovo Thinkpad Yoga 370, I got exactly the same issue. I even updated bios, but nothing. In fact, currently is not working at all! Eventually the touch just nver came back!

 

Now that I´m looking at forums, i see people complaining about touch issues in Lenovo since 2012!! This is unacceptable!

stingrae
What's DOS?
Posts: 4
Location: AU
Views: 910
Message 8 of 12

Re: Lenovo Yoga 910 Touch Screen not working

yep, I agree it is a joke. 

 

To be fair though, tech support are willing to take my laptop back and investigate it. But they want me to take all my work off it first so they can wipe it and do a compete re-install of windows. I can do that myself! 

 

I'm just going to live with it for another year, and then by a new non-lenovo laptop. 

macstibs
What's DOS?
Posts: 2
Location: United States
Views: 512
Message 9 of 12

Re: Lenovo Yoga 910 Touch Screen not working

Another Yoga 910 - same problem here - touchscreen non-functioning after wake up. Restart is the only way to bring it back to life.

Sucks.
stingrae
What's DOS?
Posts: 4
Location: AU
Views: 444
Message 10 of 12

Re: Lenovo Yoga 910 Touch Screen not working

I just did a complete re-install, and 24 hours later (after re-installing all my software), it's worse than before. 

 

Not only is my touchscreen still not working, but the display is not picking up the correct resolution and so everything is blurry. 

 

I'm not giving it back to Lenovo to "fix" because I need the computer for my business. also, reading the comments on this and other posts, I don't think they'll be able to fix it anyway (and it's not under warranty anymore). 

 

In the coming months I'll just buy a new laptop ... a different brand obviously ... 

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