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ld4795
Paper Tape
Posts: 10
Registered: ‎01-03-2017
Location: DK
Views: 458
Message 1 of 2

Lenovo Yoga 910 - crashed and does not boot properly

My laptop showed a bluescreen earliert today "Smiley Sad something went wrong" and then rebooted but hung up when the Lenovo Logo shows up. 

I tried to use the novo button to reach BIOS because three days ago I activated virtualization and thought maybe that causes trouble. However, when I pressed BIOS Setup, I got a black screen instead of BIOS and decided to turn it off after a while. 


Then I tried to get into BIOS again and it did not work anymore. I can't get in. 

 

I can start the laptop, it shows the Logo, but that's it. 

 

Tried all sorts of button-pressing without success. The only thing that changes something is ctrl+alt+del which makes the logo blink once and then it's back to being hung up. 

 

Please- if anydbody has an idea, I don't wanna send it somewhere for two weeks and lose all my data. 

 

Does anybody know if I lose warranty if I open it to safe my data btw? 

Sr Support Specialist
Posts: 7,828
Registered: ‎11-30-2015
Location: PH
Views: 456
Message 2 of 2

Re: Lenovo Yoga 910 - crashed and does not boot properly

Hi ld4795

 

Greetings. 

 

Removing the hard drive for backup or even for upgrade should not void the warranty but it would still be best to call in technical support to inform them of your need to back up your files.

 

As you remove the hard drive, you can take the opportunity to perhaps remove the battery (AC charger unplugged) and press the power button to drain remaining flea power.

 

Connecting the charger without the battery and hard drive to press the Novo button (12 seconds) to turn on and access the BIOS menu can be done. Check if display for BIOS to appear so you may set it to defaults ( F9) and save and exit (F10).

 

You can confirm these steps with tech support as this would help them identify the point of failure and parts needed for service. Check on the hardware manual for disassembly guide likewise, the service module here for visual reference.

 

Update us how it goes.

 

 

Regards



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