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TheSteelRat
Blue Screen Again
Posts: 6
Registered: ‎03-29-2017
Location: UA
Views: 1,487
Message 1 of 7

Lenovo Yoga 910 microphone is not working

Hi.

 

My internal microphone is not working. It's present in the list, but there is no reaction from it in voice recorders/Skype. External microphone (via headphones) working great.

 

I tried:

1. Fully reinstall Windows 10 Home.

2. Use drivers provided by Windows out of the box.

3. Install latest drivers from Lenovo Support website for my laptop serial number.

4. Install drivers from realteck website.

5. BIOS update.

6. Remove drivers in Device Manager. Windows loaded them again on restart.

7. Disable sound effects.

8. Enable/Disable device in recoring devices list.

9. Changing recording volume.

 

Nothing helps, no effect at all.

 

YouTube videos with bug demonstration:

Internal microphone

Headphones microphone

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,434
Message 2 of 7

Re: Lenovo Yoga 910 microphone is not working

Hello TheSteelRat

Thanks for using the Lenovo forums.

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.


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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,429
Message 3 of 7

Re: Lenovo Yoga 910 microphone is not working

 

Reverting to the Microsoft Built in Driver

Open Device Manager

Under Sound and game controller Right click on the sound adapter and click on update driver

On the prompt of update driver click on  Browse my computer for Driver Software 

On the next window Click on let me pick from a list of device driver

 

Now you will have a list of drivers already available in your system,

If your system has a Lenovo Supplied driver plus a Microsoft built in driver, then you should have at least two drivers on the list

If you see a High definition Audio then that should be the Microsoft built in, click that and install it.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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TheSteelRat
Blue Screen Again
Posts: 6
Registered: ‎03-29-2017
Location: UA
Views: 1,402
Message 4 of 7

Re: Lenovo Yoga 910 microphone is not working

Battery is internal. 30 seconds hold didn't help.
TheSteelRat
Blue Screen Again
Posts: 6
Registered: ‎03-29-2017
Location: UA
Views: 1,402
Message 5 of 7

Re: Lenovo Yoga 910 microphone is not working

The was only single driver in a list - Realtek HD. Installed it, rebooted, nothing changed.
Community SeniorMod
Community SeniorMod
Posts: 7,144
Registered: ‎01-13-2008
Location: US
Views: 1,398
Message 6 of 7

Re: Lenovo Yoga 910 microphone is not working

Is there any reaction to the F4 mic mute key?  On screen display perhaps?

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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TheSteelRat
Blue Screen Again
Posts: 6
Registered: ‎03-29-2017
Location: UA
Views: 1,392
Message 7 of 7

Re: Lenovo Yoga 910 microphone is not working

Yes. But it doesn't help.

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