08-07-2019 10:50 PM - edited 08-08-2019 01:04 AM
Having major issues with my Yoga 910. It was working normally one day, then the next day when I powered it on and tried to use it, it would sort of freeze on a specific webpage (my online banking site, nothing sketchy). I would have no track pad movement, no keys worked, power buttons wouldn't do anything, but the screen stayed on and wasn't frozen- the cursor in a text field would continue to flash.
I held the power button for ~20 seconds to reset, and tried again. Repeated this 3X total.
Then, upon booting up again using the one key reset button next to the power button I tried to restore to a previous point. After clicking through the menus, it attempted to restore and restart. However, at this point, it would no longer boot up in to windows. It would say applying automatic repairs, then diagnosing problems, then a small black command prompt box flashes for just a moment. It then takes me to a blue screen saying it didn't boot up properly, restart or go do advanced options.
I then tried reset functions, both keep files and full factory reset, but after only a second it says system couldn't reset and offers to shut down. I tried this several times, as well as running start up repair, and recovering to several previous points. Now when I try to recover to a previous point, it says "you must enable system protection on this drive." I tried every option offered in all of the advanced troubleshooting menus to no avail, so I powered off and went to sleep.
The next day after checking online and finding potential solutions to the above system protection problem, as well as a plan to enter safe mode to try to boot up, I found that my computer is now a paper weight. It won't turn on, there is no LED lights lit up when plugged in or unplugged. Holding the power buttons for 20 seconds, 60 seconds, or any amount of time does absolutely nothing. No response from any lights whatsoever. The outlet it's plugged in to is fine and the power supply worked last night, so I don't think that's the issue.
The issue started the day after I transferred a few movies off of my friend's hard drive. I suspect there was a virus in one of them, though I don't know for sure. I also logged onto the network at the camp I work at for the first time and it promptly started having issues. Could be related to one of these items, though many others use this network with no issue of course.
This has been a progressive and catastrophic failure. I have no idea how to move forward. I have had nonstop issues with this computer and even though it cost $1200 when I got it January 2017, I am unsure I want to dump any more money in to it. I'd like to solve this issue without sending it in.
Thanks in advance.
Edit: I got the laptop to power up again, but it still won't boot windows. It attempts to diagnose problems, conduct automatic repairs, apply repairs, etc., but they all fail and it takes me back to the blue restore environment. Tried restoring to a previous point, rolling back to previous versions, etc. but nothing worked. I even tried booting in safe mode to no avail and tried disabling early-launch anti-malware protection. Boot up still fails and brings me to the restore environment.
08-08-2019 09:16 AM
If you still have data to back up, I would suggest option to remove the harddrive and slave it to another computer or use an external drive enclosure. This would allow you to get your data and likewise test the harddrive if it is still readable and if you run a hardware test to check if it is still ok.
After the steps above then we can isolate if the issue is just a boot software problem or if there is a hardware problem with the drive.
Update us how it goes for you.
08-08-2019 08:46 PM
Thanks for your reply.
I don't really have another computer around to slave my hard drive to. Just the one laptop that is having these issues. I'm not sure I'd be able to use a work computer for this. If so, do you have any more info on how to remove the SSD from this particular laptop and slaving a hard drive? I've never opened up a laptop before, though I'd imagine I could figure it out.
08-09-2019 05:03 AM
Let's say I don't have data that needs to be backed up, or I'm unwilling to go the route of slaving the ssd to another pc. How can I move forward? Is there any option with the potential of retaining my data, or will all routes 100% lead to losing my data?
08-09-2019 06:23 AM
In case you do not mind losing data in the C drive, then I am thinking of a factory reset option using the Novo button (item 3 page 10) assuming that the harddrive is still ok along with the OKR partition on selct models.
While turned off, use the novo button to power on and choose system recovery to check if there is option for One Key Recovery (page 22).
A Windows Dirty Install (keeping the data intact may be a good option other than slaving the drive on another machine that has available slot or external drive enclosure if the interest is to data backup.
Steps are described here in the hardware manual.
08-11-2019 06:58 AM
I'm not really sure what I did. After trying many different things in the command prompt, it seemed that I had irrecoverably messed something up. I planned to just sacrifice my data and reinstalled windows. After attempting several times to get it up and running it finally worked, and to my surprise, I was able to locate a windows.old000 file. From here I could recover my data. Is there a way to recovery the system back to normal from anything in that windows.old000 file? The system is very finicky and something isn't right, so if there's no recovery from that windows.old000 file, I plan to completely factory reset.
08-12-2019 05:33 AM
From a dirty Windows install, you have the chance to get your data within Windows.old folder. Once you already backed up the files on a separate storage then you can decide to delete Windows.old for additional space then you can attempt using the Novo button again for a factory reset if still functional.
If the One Key Recovery is corrupted, a clean Windows reinstalation can be your best option.