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03-22-2020

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Lenovo Yoga 920 Camera Not Detected

2020-03-22, 23:30 PM

Hello,

 

I have a lenovo yoga 920 and my camera on the device used to work fine. However, now the laptop doesn't recognize that there is a camera at all. The camera doesn't work in any application. 

Please let me know if you know how to solve this problem.

 

Thank you very much.

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3 Posts

03-29-2020

DE

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Re:Lenovo Yoga 920 Camera Not Detected

2020-03-29, 17:51 PM

I have the same problem. I already tried many things:

  • updating Windows
  • updating Drivers
  • installing Lenovo Vantage
  • deinstalling Lenovo Settings
  • manually updating Lenovo Drivers from Lenovo website

 

What else could work? It just started this week. Last week it work perfectly.

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1 Posts

04-22-2020

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Re:Lenovo Yoga 920 Camera Not Detected

2020-04-22, 5:48 AM

I also have the same problem and it started around the same time (i.e. March 2020).  Oddly when Windows 10 updated on 17th March, it started working again but has since stopped again.

 

I have uninstalled all Vantage software and checked all privacy settings but this hasn't helped.

 

The camera is not listed in My devices (it is not in imaging devices or other devices).

 

Any help much appreciated!

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1 Posts

06-26-2020

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Re:Lenovo Yoga 920 Camera Not Detected

2020-06-26, 13:45 PM

I'm also having this problem, and the camera no longer shows up on "Device Manager".

I've tried downloading the driver available on the lenovo site along with everything people have done above, and no dice :(

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2 Posts

07-07-2020

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Re:Lenovo Yoga 920 Camera Not Detected

2020-07-08, 0:53 AM

I'm also having the same issue all of a sudden :(.. I read somewhere that someone said it was the motherboard. Hoping that is not the case. 

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2 Posts

07-10-2020

CA

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  • Message 6 of 15

Re:Lenovo Yoga 920 Camera Not Detected

2020-07-10, 17:59 PM

Ok, Integrated Camera not working and you have tried everything! 

My integrated camera has been working intermittently since I purchased it in 2017. 

Sometimes the camera is in the device manager, sometimes it is not. Check privacy settings. Check the apps it has permission to work with. Bla bla bla...

I recently contacted a local Lenovo repair agent asking them to replace the camera. Lenovo repair agent suggested I send it to Lenovo for repair as the problem is not with the integrated camera, it is associated with the hardware in the PC, and has nothing to do with the camera. Using his words, "I would be wasting my time and money replacing the camera".

Lenevo absolutely knows this problem exists. Just yesterday I had a technician on my machine remotely attempting to fix it and they just simply ended the session after trying for an hour. Ha!

Its a shame Lenovo is blowing it on this one. But they know they have the best machines and I will eventually buy another one anyways...

Enjoy :)

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4 Posts

07-07-2020

US

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Re:Lenovo Yoga 920 Camera Not Detected

2020-07-10, 18:20 PM

From all the posts of the camera not being found after going blank when is use and disappearing from the device manager then sometimes strangely coming back as mine does after shutting it down and walking away from it for a couple of hours, seems to be a systemic issue Lenovo should step up to and replace the motherboard. There may be a thermal issue causing a connection disruption, who knows. I'm not the engineer who designed the board.

 

We, as a group, need to put this out across all social media and not recommend others buy a Yoga until Lenovo makes this right. Paying a premium price only to have it unusable given this day and time is absurd. I have a 15" 2007 MacBook Pro that still works as well as a 2017 MacBook Air - I'm really considering returning to Apple products. 

 

Lenovo - it's your move.

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1 Posts

03-08-2020

NP

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  • Message 8 of 15

Re:Lenovo Yoga 920 Camera Not Detected

2020-07-11, 16:56 PM

So tired of this problem especially now when video conference is the new norm. Have had this problem since February end 2020. Have reported this several times to the lenovo customer service but they made me do a hard reset as I am not within a region where lenovo repair support is available. Even when the camera driver reappears magically and you begin to use it for video conferencing it always ends up disappearing within a few minutes. Lenovo should take responsibility and accountability for this issue when they charge a hefty price for the laptop. How can we report this and make the company take it up seriously because there are several complaints on this. It is a shame that they provide a defected product!!!

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4 Posts

07-07-2020

US

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Re:Lenovo Yoga 920 Camera Not Detected

2020-07-13, 17:49 PM

One has to wonder if Lenovo actually checks these forums. Great customer service oriented companies do and attempt to solve customer issues. My camera failed again during a group video call that I was leading this afternoon. 

 

Again - your move Lenovo.

 

 

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4 Posts

07-17-2020

US

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  • Message 10 of 15

Re:Lenovo Yoga 920 Camera Not Detected

2020-07-22, 21:32 PM

Same issues on my end, just learned about it being a motherboard issue from another post. I really trusted this company only to fall back on a 2013 Macbook which actually has a a functional camera. Looks like other people already attempted to reach out with no avail (thread 4338246). Collective recall would be the best approach, but Lenovo wants to pretend this isn't an issue.

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