03-16-2018 09:36 AM - edited 03-16-2018 09:40 AM
Lenovo has sent 8 units to one of the guys, really?! That is crazy!
My case manager said they can't send a new unit because they are not in stock last time we spoke. I just checked the website and it is in stock now, but I'm afraid of running into these quality issues now.
03-21-2018 12:54 PM
Lenovo sent me a new machine on Tuesday, and after a long wait updating Windows (from 1703 to 1709) and stuff, everything seems to work fine. I closed the lid last night, opened it this morning, and sound still works. I've plugged in headphones without issues. No frame/flatness issues as mentioned in the other post with this machine (or the original), so that's a relief. Note that I've updated everything but the BIOS. I'm running version 5NCN28WW.
03-21-2018 03:20 PM
03-21-2018 04:35 PM
After the third unsuccessful repair, I called customer service again and when they suggested a motherboard replacement again, I asked them to escalate my case. A case manager contacted me a few days after to go into the details. They sent me a new 920, and a label to send mine back. I have both laptops right now, but sending the old 920 back in the following days.
03-24-2018 09:01 AM
So I have a similar problem but rather than playing any sound, the speakers just 'pop' constantly (almost like a machine gun). Adding to the other problems including palm rejection when using a pen I've just about had it with my yoga. I kept hoping both issues were driver isssues (judging by everyone's responses here it isn't) and so I've missed my 30 day return period.
I really can't face having to send it in, only to receive another broken yoga so does anyone know if it's possible to request a full refund at this point?
03-26-2018 08:36 AM
I've been using the replacement unit Lenovo sent me for a week now. Everything works fine: no sound issue, no frame issues (referring to the other post), or any other issues so far. During calls with my case manager, a refund option was mentioned, but I didn't ask for details.
03-26-2018 07:20 PM
I'm not sure if I am allowed to disclose his contact information. Also, I would say that if you don't have a repair history for your machine, it might be unlikely for you to get a replacement. However, you know that other people have had this issue before (I didn't know as I was going through), so it might be worth a try.