08-13-2019 11:14 AM - edited 08-13-2019 02:07 PM
Less than 2 weeks after the end of my 1-year warranty, my Lenovo Yoga 920 crashed. I've used Lenovo products for years and have recommended the Yoga 920 specifically to many of my coworkers, so when I experienced a hard crash (no blue screen, just a stuck image on screen) I assumed it was something Windows/Driver related. For the past two weeks I've been on a journey to try and resolve the issue but haven't had much luck. Below is a history of what I've experienced and what I've tried:
I am at an utter loss to what to try next. The computer is working fine now, but since I haven't identified the issue, and since going days without issue was how it worked in the past, I have no confidence that the computer is reliable this time. I still have a Thinkpad I've been using for 8 years and I've always been very happy with Lenovo products, but to have this happen to me within 2 weeks of the expiration of my 1-year warranty, is disheartening, to say the least.
Any advice on how to proceed would be greatly appreciated. Thank you in advance.
08-15-2019 11:58 AM
Unfortunately, it looks like Reliability Monitor has no records from my troubles. I've attached a screenshot of the Reliability Monitor screen here.
08-15-2019 09:26 PM
08-16-2019 09:30 AM
I've checked the drivers through Windows Device Manager, through Lenovo Bridge and their website, and also ran Driver Booster. If it is a driver issue what else should I try?
08-16-2019 10:48 PM
You should check when your system crashed first. You have to ensure that no other softwares, services are deployed on your system. You should find the previous driver when your system was stable. Plus the event viewer should give you some more details when the crashes happened.
09-23-2019 09:49 AM
Thanks for the advice, ThomAce, but after further experimenting I'm certain it's a hardware issue and not a software issue.
I ran different distrobutions of Linux (both from USB and full install) and am still getting sudden, unpredictable crashes with no records.
It's really a shame that this happened just after my 1 year warranty expired. I've been a long time Lenovo fan but if this is what happens to their products after only a year, I can't see myself buying another product of theirs or recommending anyone else to do the same.
I don't know if anybody from the Lenovo support team reads these posts, but if they do, it would be a huge sign of goodwill if they would honor my warranty and help me out since my problem started literally days after it expired.
I adore the Yoga product itself, so it's really a shame it's unusable. . .